Lloyds, Halifax and Bank of Scotland banking apps are back online after a two-hour outage that left thousands of users in the UK unable to access their accounts
They are some of the most popular banking apps in the UK.
But Lloyds, Halifax and Bank of Scotland’s banking apps all experienced problems this afternoon.
According to Down Detector, the issues started around 10am BST and affected users across the UK.
The banks confirm that the malfunction has now been resolved and write in a message on X: ‘Our Internet Banking and Mobile Banking are working normally.’
However, angry customers have already taken to social media to express their frustration over the disruption.
They are some of the most popular banking apps in the UK. But Lloyds, Halifax and Bank of Scotland’s banking apps all experienced problems this afternoon
At 11:11am today, Lloyds, Halifax and Bank of Scotland all confirmed that customers were experiencing problems accessing the internet and mobile banking services
After two hours, the banks finally confirmed that their banking services were ‘functioning normally’ again
According to Down Detector, Lloyds Bank customers first started experiencing problems shortly before 10am this morning.
By 11am, outage reports had risen to 2,317, with 63 percent of reports claiming that online banking services were inaccessible.
Halifax began experiencing problems at the same time, with reports of outages quickly reaching 3,915 by 10:30 am.
While most reports note that online banking services are unavailable, a third of Halifax customers also report that they do not have access to mobile banking.
Similarly, Bank of Scotland issues started shortly before 10am and reached a peak of 1,339 notifications less than two hours later.
Lloyds Bank customers first experienced problems shortly after 10am, with reports of problems increasing shortly afterwards
As of 10:30 a.m., nearly 4,000 Halifax customers had reported they were unable to access online or mobile banking
According to Down Detector, Bank of Scotland customers started reporting problems shortly after 9:30am, with reports peaking less than two hours later
Earlier this morning, Halifax, Lloyds and Bank of Scotland acknowledged the outage with identical messages on X.
The banks wrote: ‘We know that some customers are having problems with internet banking and mobile banking.’
“We’re sorry for this and we’re working to get things back to normal.”
After two hours of disruption, the banks jointly confirmed that normal services had now been restored.
Down Detector suggests the issue has been resolved as reports of service disruptions drop off sharply after 12pm.
However, some customers may be experiencing ongoing issues, as Down Detector shows between 50 and 100 customers across the three banks are still reporting outages.
A Lloyd’s customer said they were unable to prove they had paid their rental deposit due to the outage
Customers of Halifax, Lloyds and Bank of Scotland were previously inconvenienced in September when payment services were cut for almost two hours
For many customers, the outage resulted in a concerning error that caused people’s accounts to show no incoming or outgoing transactions.
While banks have now managed to return services to normal, customers have reacted angrily to the disruption.
On X, a customer wrote: ‘@LloydsBank I have no “problems” with my account. Your app shows no history. This is really worrying. Why did this happen?’
Another added: ‘Is anyone wrong with online banking and the app? No transactions showing and less money showing than I should have?’
While one frustrated commenter wrote: ‘I have no patience. I’m trying to sign a lease and pay rent/deposit for a new apartment and guess what!
“I can’t provide any affidavits or proof that I just paid the deposit because it literally doesn’t say I posted it.”
On
One Lloyds customer wrote that their online banking and banking app was showing no transactions and less balance than they expected
Customers of Halifax and Bank of Scotland also complained on social media that they could not see their payments online
A number of customers also complained on social media about a lack of communication on behalf of the banks.
Several customers wrote that there was no indication on the banks’ websites that service was being disrupted and that they had to check why their transaction history was missing.
About website should have a clear message indicating the problem!’
“There wasn’t any confirmation of this on your website when I last checked – I wouldn’t have to dig through your Twitter replies to find this,” another added.
While another asked: ‘Why did I have to look here to find this out?’
On X, customers complained that the affected banks had not provided clear communication about the problems
Many customers said they could have figured out the issue only by looking at the bank’s X accounts
On X, a customer wrote: ‘Why did I have to look here to find this out?’
The affected banks have not yet released a statement on the cause of the outage that affected customers in the United Kingdom today.
However, this is not the first time in the past month that the group’s online services have been affected.
Lloyds, Bank of Scotland and Halifax all reported that customers had problems making payments on September 10 – an issue that lasted almost two hours.
In addition, Lloyds customers found their services disrupted when online banking went down for almost an hour on September 2.
Lloyds Banking has been contacted for comment.