‘Last Airbnb I’ll ever use’: Guest is text a list of cheeky demands from host just two hours before check-out- after being charged $1300 for two nights and cleaning fee
An Airbnb guest was sent an extensive list of demands by a host after she was charged more than $1,300 for a two-night stay and a cleaning fee.
On June 13, the guest known as Lu posted the text message she received from the host just hours before she and her family were due to check out of the Oregon home.
In the message, sent to Lu at 8:59 a.m., the host asked the mother of six to follow a long list of “departure instructions” before she, her husband and the two children with them had to leave the house to leave. by 11am.
‘Thank you for your stay. Please follow departure instructions, especially removing all trash and recycling, loading and starting the dishwasher, starting laundry, checking on your belongings and removing all food items,” the message read.
In response, Lu posted the message online, saying, “My last Airbnb I will ever use. $1,300 for two nights with cleaning fee. And I get this before 9am. I will never stop sharing it.”
Lu posted the text message she received from the host just hours before she and her family had to check out of the Oregon home
A woman known as Lu shared her recent Airbnb rental experience while vacationing with her family
Since the conversation, Lu has provided more details about what was required of her to stay at the property, including leaving a tip for the cleaners.
“With a note saying please tip the cleaning staff…I just finished washing the dishes and doing laundry, what are you even saying,” Lu said in a separate post.
Commenters suggested that Lu review the booking information and check out the “show more” section.
The mother revealed that under the “Additional Rules” statement on the ad, the host only stated that guests must be over 24 years old, have strict parking rules and that “other important information will be sent via email.”
“No emails have ever been sent on this subject,” Lu added.
She also posted screenshots of the ad, including her receipt for $1,329.79 for the two-night stay, including cleaning fees.
“There’s nothing in this list about me doing the dishes. SHENANIGANS,” Lu said.
She took to social media to share that she will no longer be using AirBnb after the host of the home sent her a list of chores to complete just hours before they were due to check out. (photo: stock photo of seaside resort)
On June 17, the guest, surprised by all the attention her post received, shared an update video about what happened after her experience.
Lu explained that a representative from Airbnb’s management team contacted her and “offered support.”
‘I didn’t feel like I needed a refund or anything like that. “I have made suggestions that I thought might be helpful, but I have not heard anything back, which I find unprofessional,” she said.
She then listed the “themes” of the comments she received, including the topic of “common civility,” which many raised in response to her being upset about the chores.
“In an Airbnb, that’s basically a business transaction where the logistics of their revenue is a business logistics issue for them, and not a courtesy issue for the guests who pay to be there,” Lu said.
Lu confirmed that she “read the entire list” because she “didn’t want to do manual labor” while on vacation with her husband and two children.
She also posted screenshots of the ad, including her receipt for $1,329.79 for the two-night stay
Many people flocked to her post and talked about her rental experience, as some agreed with Lu and others sided with the host.
‘Yes! You are 100 percent right. That’s why I will always stay in hotels,” one person said.
‘This is ridiculous, if you pay ‘cleaning fees’ for what? You did all the cleaning! They should at least send that part back to you,” wrote another.
Another person commented: ‘I wouldn’t do anything. Just go away.’
While many agreed with Lu’s stance on the situation, others were not as sympathetic to her.
‘Why wouldn’t you do the dishes? I always tidy up my things and leave the place better than when I found it. It’s a courtesy,” someone said.
“Most Airbnbs ask you to throw all the towels in the washing machine and let it run because the wash takes more than two hours and they want it done for the next guest. Seems reasonable to me,” someone else wrote.
It’s unclear exactly why this happened, but Lu told a commenter that the rental property was located near Lincoln City, a coastal town in Oregon.
In response to people who questioned her unimpressed response to the text message, Lu had a message to the hosts:
‘You have chosen to rent out your holiday accommodation, so stop being confused when people stay there and use it for the money you get in return.’
According to Airbnb websiteguests are expected to ‘treat the host’s homes as their own’ and ‘follow the host’s standard house rules’.
“Good communication between hosts and guests is important for a successful stay,” according to the rental site.
DailyMail.com reached out to Lu and Airbnb for comment but did not immediately receive a response.