- A six-year-old boy found himself on the wrong flight, separated from his family, after Spirit Airlines accidentally placed him on the wrong plane
- Casper was supposed to travel to Fort Myers to be with his grandmother, Maria Ramos, but he ended up in Orlando, Florida, a four-hour drive away.
- Spirit Airlines offered to reimburse his grandmother for the ride to pick up Casper, but his family is seeking explanations
A grandmother is demanding answers from Spirit Airlines after her unaccompanied six-year-old grandson was put on the wrong flight, leaving him hundreds of miles away from his family.
Casper was scheduled to travel from Philadelphia to Fort Myers in southwest Florida to visit his grandmother on what was also his very first plane ride.
But in a scene reminiscent of Kevin from Home Alone 2, when he gets separated from his family and ends up flying solo to New York instead of Florida, the first-grader ends up in Orlando, alone without his grandmother there to to pick up the items. it.
“They told me, 'No, he's not on this flight. He missed his flight.' I said, 'No, he couldn't miss his flight because I have the check-in tag,'” Maria Ramos said BLINK.
It left her both panicked and in disbelief that such a mistake could have been made.
Six-year-old Casper found himself on the wrong flight, separated from his family, after Spirit Airlines accidentally placed him on the wrong plane
Casper was supposed to travel to Fort Myers to be with his grandmother, Maria Ramos, but he ended up in Orlando, Florida, four hours away and 160 miles away
Spirit Airlines offered to reimburse his grandmother for the ride to pick up Casper, but his family is seeking explanations
'I ran onto the plane to the flight attendant and asked her, 'Where is my grandson? He was handed over to you in Philadelphia?' She said, 'No, I didn't have any children with me.'”
Ramos said it was one of the scariest things she's ever experienced, until Casper finally called to say he'd landed at the wrong airport four hours away in Orlando, even though his bag somehow managed to get through to arrive in Fort Myers.
Spirit Airlines says the minor was “erroneously boarded.” The airline told Ramos they would pay for her gas for the trip she had to make to pick up her grandson, but all she wants for Christmas are answers.
'I want them to call me. Let me know how my grandson ended up in Orlando. How did that happen? Did they take him off the plane? Did the flight attendant – after mother handed him the paperwork – let him go alone? Did he jump on the wrong plane himself?' Ramos asked.
Spirit has not provided any information about how little Casper ended up on the wrong plane
Casper was four hours into Orlando, even though his bag arrived in Fort Myers
Casper called his grandmother to say he had landed, but was at the wrong airport
The scene was reminiscent of Kevin from Home Alone 2, when he is separated from his parents
Kevin ends up flying solo to New York instead of Florida in Home Alone 2: Lost in New York
Ramos told her grandson over the phone to consider it a special experience, but the boy seemed traumatized by the confusion and vowed never to get on a plane alone again.
Meanwhile, Spirit has not provided clear information about how the error happened, but the airline did release a statement following the incident.
“On December 21, an unaccompanied child traveling from Philadelphia (PHL) to Fort Myers (RSW) was mistakenly boarded a flight to Orlando (MCO).
“The child was always under the care and supervision of a Spirit Team Member, and as soon as we discovered the error, we immediately took steps to communicate with the family and reconnect them.
'We take the safety and responsibility of transporting all our guests seriously and are conducting an internal investigation. We apologize to the family for this experience.”