Jetstar is slammed after passenger makes shocking discovery in their luggage
A Jetstar passenger has been left shocked after opening her suitcase to find her belongings damaged and soaking wet after a flight.
Elly Hudson had just returned from her holiday in Bali on Monday when she discovered that her clothes were waterlogged and discolored by streaks of fabric paint.
The Adelaide woman said Jetstar had not informed her of the damage and questioned whether her suitcase had been ‘carelessly left out in the rain’.
“Jetstar, please explain,” Ms. Hudson wrote on a TikTok video, showing off a stained white skirt and damaged jewelry box.
‘My new suitcase now stinks [and] will probably be moldy and everything inside will be wet or damaged.”
A Jetstar passenger has been left shocked after opening her suitcase (pictured) to find her belongings damaged and soaking wet after a flight
Elly Hudson had just returned from her holiday in Bali on Monday when she discovered that her clothes were waterlogged and discolored due to streaks of paint on the fabric (photo, a Jetstar plane in Adelaide)
Mrs. Hudson claimed that nothing in her suitcase was dry or how she originally packed it.
“A lot of fabrics started leaking because clothes were wet, so a lot of our stuff got damaged,” she said.
“Some of my favorite pieces have been damaged and I can’t get them back.”
A Jetstar spokesperson has since apologized for the incident.
“We were really sorry for what happened,” he said.
‘Our customer service team has reached out to Ms Hudson to discuss what further support we can provide.’
In April, a passenger criticized Qantas – which also owns Jetstar – after her luggage was returned to her soaked when she landed in Fiji.
Shirley Becke (pictured right) had planned a dream holiday with her husband (pictured left) to Fiji to celebrate her birthday, but was shocked to discover her bags were soaking wet
Shirley Becke, 70, claimed her luggage was left on the tarmac at Sydney Airport in the rain for up to 30 minutes before the flight.
She was forced to spend the first night of her holiday without clean clothes – including underwear – and dry her clothes on the hotel room balcony.
After returning to Australia from her week-long holiday, Ms Becke contacted Qantas to raise the issue directly with them.
Qantas told her she should have informed staff at the airport on the day she left, but claimed she was only aware of the problem when she arrived at her hotel in Fiji.
Ms Becke claims her luggage was left on a trailer which was towed to the Sydney Airport tarmac while it rained heavily (pictured)
Qantas told Ms Becke in an email that staff are ensuring luggage is not left out in the rain for extended periods.
The airline told her they would not be able to reimburse her for water damage to her luggage as a result of the incident.
A Qantas spokeswoman told Daily Mail Australia that staff always puts safety first during periods of heavy rainfall.
“When airports are affected by severe storms, staff may be instructed to leave the airport tarmac for a period of time until it is safe to continue working,” she said.
‘While we do everything we can to ensure bags remain covered in wet weather, safety is always our first priority.’