- Here’s how to check if you’re affected by the latest NatWest outage
Leading bank NatWest’s mobile banking app has gone down, with thousands of customers unable to make transactions due to the outage.
The Royal Bank of Scotland (RBS), owned by the Natwest Group, is reportedly experiencing technical problems.
Below, MailOnline explains how to check if the banking app is not working and what you can do to fix the problem.
Leading bank NatWest has seen its mobile banking app crash, leaving thousands of customers unable to make transactions (File photo)
Is NatWest offline?
DownDetector, a website that monitors the status of websites and popular apps, identified more than 1,000 complaints from angry NatWest account holders at around 7am this morning.
According to DownDetector, nearly 200 complaints have been filed about their online banking service, on the day many people receive their monthly paychecks.
NatWest customers took to X, formerly Twitter, to voice their displeasure. Numerous users complained that they were unable to make any payments.
How do I check NatWest’s status?
You can check the ban service status page to see how NatWest is performing.
The page contains information about mobile banking, online banking and card transactions.
NatWest also regularly updates the page to keep customers informed of any issues or planned maintenance.
Please return to this page periodically to check for updates and confirm that issues have been resolved.
Normally, the provider also provides updates about its services through its social media channels.
How can I contact NatWest?
You can check NatWest UK’s service status page to see how HSBC is performing (file image)
If you experience any problems with NatWest, you can visit your nearest branch, complete an online complaint form, call us or speak to a virtual assistant.
When was NatWest last offline?
August 30, 2024: The Royal Bank of Scotland (RBS), owned by the NatWest Group, is experiencing technical issues, preventing customers from making payments.
June 28, 2024: Thousands of Britons are experiencing problems paying bills and opening their bank accounts.
May 4, 2024: HSBC’s mobile banking app goes offline, leaving thousands of customers unable to access their accounts.
November 24, 2023: The banking app crashed for thousands of frustrated users in the UK.
August 30, 2024: NatWest’s app and online banking prevented customers from sending payments