Innovaccer announced Wednesday that it has purchased a 100% stake in Cured, adding more than two dozen health systems and digital health customers to its portfolio.
WHY IT MATTERS
As part of the acquisition, Cured’s three co-founders – Andrew Sawyer, Ashmer Aslam and Rohit Narayan – will assume leadership roles within Innovaccer.
Innovaccer wanted to increase its focus on improving patient experiences and move from encounter-based care to experiential care, Abhinav Shashank, co-founder and CEO, said in a statement.
“Cured was a perfect fit for us, with a team that shares our passion and innovative mindset and has a compelling approach to disrupting healthcare (customer relationship management),” he said.
Sawyer, who is also CEO of Cured, agreed that synergy fueled the transaction.
“With our library of more than 80 curated, healthcare-specific pathways and (artificial intelligence) enhanced propensity models, combined with Innovaccer’s Contact Center and a leading consumer data platform, we can truly accelerate innovation to transform the patient experience – an area long overdue for improvement and healthcare data and context are missing from traditional CRMs and patient engagement solutions,” he added.
Innovaccer said Cured’s current customers – UCHealth, VCU Health, Sutter Health, HonorHealth and others – can expect uninterrupted service and support during the transition.
THE BIG TREND
In August, Innovaccer officially launched its healthcare AI assistant to partner with its Healthcare Experience Platform, which was awarded Best in KLAS for 2023 in the data and analytics platforms category.
The AI, called Sara, automates workflows, generating insights and conversation support for healthcare leaders, physicians, care coordinators and contact center representatives.
During a company keynote, Kanav Hasija, co-founder and Chief Product Officer of Innovaccer, said the deployment of AI across the company’s four platforms could “take high-quality, low-cost, patient-centered care to the next level.”
ON THE RECORD
“This acquisition perfectly complements our future strategy, which revolves around three central pillars: Value, the transition from fee-for-service to value-based care; Experience, the transition from encounter-oriented care to experience-driven care and productivity, the transition from burnout. to AI-driven productivity,” Shashank said in a statement.
Andrea Fox is editor-in-chief of Healthcare IT News.
Email: afox@himss.org
Healthcare IT News is a HIMSS Media publication.