I feel awful after I firmly told off a young supermarket assistant and he started CRYING!
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A woman has revealed she feels ‘absolutely horrible’ after a supermarket clerk called her out on her behaviour, leaving him in tears.
The anonymous mother posted on Am I being unreasonable? forum at the british parenting forum mothers network, explaining how she was served at her local Tesco by a boy who kept staring at his phone.
Describing him as no older than 18, he detailed how he “looked at his phone” and “kept biting his nails and putting his fingers in his mouth.”
She explained that the transaction left her exasperated, explaining, “I said, ‘You’re too busy playing on your phone and it’s unsanitary to bite your nails when you go to handle food.'”
She said the interaction left him with ‘tears running down his face’, with other users suggesting that she had been ‘terrible’ to the young man, while others argued that she was right to call out poor customer service.
A British woman has revealed she feels ‘absolutely horrible’ after a supermarket clerk called her out on her behaviour, leaving him in tears (file image)
Starting the post, he wrote that he had “upset a member of staff at Tesco” and “feels bad now.”
She said: ‘When it came to paying, he didn’t tell me how much. He was irritating me right now and I just stood there until he looked up and I said you haven’t told me how much (I could obviously see on the screen).
He noted that he was playing on his phone and biting his nails, adding: “I I didn’t try, but I said it firmly.
However, he told users how this rebuke had upset the young supermarket clerk and embarrassed him.
The sign explained: “He turned bright red, mumbled sorry, and made no eye contact for the remainder of the transaction.”
She then noted that ‘he had tears running down his face’ and apologized, asking ‘is everything okay?’
The young man ‘ignored’ her, so on her way out she explained what had happened to a security guard, who said he would go talk to the boy.
She ended the post by asking, “I feel absolutely bad for upsetting someone… but was I wrong to say something to them?”
The anonymous mother posted on Am I being unreasonable? forum on Mumsnet explaining how a boy who kept staring at her phone served her at her local Tesco
The post quickly amassed over 400 comments with users split between both sides of the argument.
While some sympathized with the woman and told her that she had done a good thing for the boy by calling him, others branded her a “bully” and called her actions “appalling.”
One user exclaimed: ‘Retail is very hard work, customers are demanding and entitled, as evidenced by their behaviour.
‘It is not their job to teach you manners or customer service skills, if you are not happy with the service you receive then complain to management.
“This young man was obviously distracted and stressed about something, everyone has bad days at work and it’s hard when you feel that way in a customer-facing role.”
You made him cry, that’s awful.
Many users were disappointed in her actions, calling them “appalling” and one person calling her a “thug”.
Another added: ‘Someone once attacked me at work for looking at my phone. My daughter-in-law was rushed to the hospital at 24 weeks pregnant in preterm labor and I was given permission to have my phone with me that day. Normally my phone was in my locker.
I was also upset. And as you can see, 11 years later, it still hurts.’
A third commented: ‘Yeah, it wasn’t reasonable, you don’t know what he’s going through, it could be a very terrible reason he was texting, and even if there was no good reason, what have you accomplished here?
You made someone cry and you felt terrible. It is a very negative way of acting.
If you were nicer, he would have gotten more out of that experience.
Others were on his side and said that he had nothing to feel bad about because he was not doing his job well.
And a fifth added: ‘Oh, poor boy. I think you were totally out of character, and a thug’
However, not everyone was against the woman’s actions and others understood where she was coming from.
One user reasoned: “As we go through our work lives, we either learn how to put on a professional face and leave our home life at the door, or we realize we won’t be able to and approach our employer to discuss support or help.” license”. We don’t just go to work and provide poor/unprofessional service to paying customers because of some other crap.
“Maybe this made the guy realize he needed to stop trying to be strong or ignore it or whatever, and he may have gone to a manager for support.” I think it’s a significant learning curve in working life, seeking support when necessary.’
Another posted: ‘You’re not unreasonable, you just called it rude behaviour. If she got mad, she won’t do it again. If we can’t report bad behavior in case someone gets upset, we’re all living in hell.
A third agreed: ‘You weren’t being unreasonable by calling poor service. When he seemed upset, you asked him if he was okay and got a colleague to check him out, so no, you didn’t do anything wrong.
‘If you had continued to scold him when he cried, that would have been unreasonable, of course, but we can’t shut up everything just in case someone is having a bad day.
‘The solution is to be polite and concise with poor feedback, like you were, not turn it into a personal attack.’
And a fourth said: ‘Your job is to serve customers and get paid. Politely.
It was rude. More concerned with his phone than the job he’s paid to do.
‘That’s totally up to him. They are front line staff and are giving a very bad impression of the company.