I always found AI creepy, but these Google AI features are just sad

Google AI will help you “be more productive” by writing thank-you notes, Rick Osterloh, VP of Devices and Services at Google, said in a interview with Joanna Stern of the Wall Street Journal ($/£). Osterloh says putting down the pen and switching to digital thank-you notes helped him write “10 times more emails than handwritten thank-you notes.” In the future, AI will help us write exponentially more thank-you notes in even less time.

Doesn’t that make you sad? The problem is the impersonal nature of such a feature. Google’s AI can do the things a human can do, but it’s not the things themselves that matter – it does them.

Like many people, I hate writing thank you notes. I love receiving gifts and I love saying thank you, but writing thank you notes turns an occasion into a tedious follow-up chore. Still, on special occasions, I write the notes because I have received thank you notes and I know how good it feels.

The Pixel 9 Pro can send thank-you notes on your command (Photo: Philip Berne/Future)

Receiving a thank-you note is the ideal outcome of giving a gift, aside from the joy of giving, of course. When I receive a handwritten thank-you note, I don’t see words on paper. I see the time it took to write them. I see the effort it took to find special stationery, dig out the junk drawer for stamps, and put the letter in a real mailbox.