Hyperoptic is DOWN: Internet provider crashes for thousands of users in the UK
It is one of the most popular internet providers in Britain.
But Hyperoptic crashed this morning, leaving thousands without internet access.
According to Down Detector, the problems started around 10am and are affecting users across the UK.
Hyperoptic confirmed the outage on X, adding that a fix is ”being worked on.”
“We are aware of some connectivity issues caused by technical issues with our servers,” it tweeted.
‘Our team is actively investigating and working on a solution.
‘Thank you for your patience and understanding – we’re doing everything we can to get you back online as soon as possible!’
About 45 minutes later it was reported that the issue had been resolved and affected customers should be back online, but some are still reporting issues.
It is one of the most popular internet providers in Britain. But Hyperoptic crashed this morning, leaving thousands without internet access
To date, more than 4,000 issues have been registered with Down Detector. Of those who reported problems, 76 percent said the problem was with their internet, while 20 percent experienced a total power outage. The remaining five percent said the problem was related to Hyperoptic’s website
To date, more than 4,000 issues have been registered with Down Detector.
Of those who reported problems, 76 percent said the problem was with their internet, while 20 percent experienced a total power outage.
The remaining five percent said the problem was related to Hyperoptic’s website.
Several disgruntled users have also taken to X (formerly Twitter) to discuss the outage.
‘Complete outage in North London – can’t even access your website to check service status (and that’s using mobile network data, not WiFi)… an update would be great as it seems we’re not are the only ones,” one user wrote.
Another added: ‘Excellent – usually very reliable. #Hyperoptic looks like it’s not working…no internet is not ideal.’
And someone said, ‘your service has gotten so bad in the last six months, what happened?’ from connection issues to support response times, everything has gotten so much worse…’
At 11:13 a.m., Hyperoptic said on X that all affected customers should be back online, and thanked them for their patience.
Hyperoptic Limited is a British telecommunications company that provides digital telephone and internet services
At 11:13 a.m., Hyperoptic said on X (Twitter) that all affected customers should be back online
However, several users still seem to be experiencing issues. Commenting on Hyperoptic’s update, one user wrote: ‘It’s incredibly slow and some websites don’t work’
Another said: ‘not convinced by your assumption that customers are back online. still no internet.!!’
‘Good news! The server issue has been resolved and all affected customers should now be back online,” he tweeted.
‘Our website is temporarily unavailable, but we are doing our best to have it operational as quickly as possible.
‘Thank you for your patience and support – we really appreciate it!’
However, several users still seem to be experiencing issues.
Commenting on Hyperoptic’s update, one user wrote: “It’s incredibly slow and some websites don’t work.”
Meanwhile, another added: ‘not convinced by your assumption that customers are back online. still no internet.!!’