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How is YOUR broadband provider performing? Experts reveal the best and worst companies in the UK – and it’s bad news for TalkTalk customers
- Which? surveyed 4,000 Britons about their broadband providers
- TalkTalk received the worst rating, with an overall customer score of only 51%
- Zen, on the other hand, got the best rating, with an overall customer score of 81%
With the cost of living rising day by day, many of us are taking measures to cut spending, including rethinking our broadband provider.
If you’re considering switching, a new report might come in handy, because Which? has revealed the best and best broadband providers in the UK.
Based on a survey of nearly 4,000 customers, the results suggest that TalkTalk customers are the most dissatisfied with their service.
Zen, on the other hand, came out as the best broadband provider, with an impressive customer score of 81 percent.
If you’re considering switching, which one? recommends looking at providers who don’t have price increases baked into their contracts.
If you’re considering switching, a new report might come in handy, because Which? has revealed the best and best broadband providers in the UK
Based on a survey of nearly 4,000 customers, results suggest TalkTalk customers are the most dissatisfied with their service
From the research of Which? it turned out that despite being in the middle of a cost-of-living crisis, the biggest companies are on the verge of forcing massive mid-contract price increases.
Despite this, most offer unreliable connections, “terrible” customer service and “barely available” technical support for customers, according to Which?.
TalkTalk was named the worst provider, with a customer service score of only 51 percent.
Nineteen percent of those who switched from TalkTalk blame it on slow connections, while 20 percent said they wouldn’t recommend the service to others.
TalkTalk will increase its broadband prices by a whopping 14.2 percent from April 1.
Virgin Media came in as the second worst provider, with an overall customer service score of 54 percent.
Customers cited poor customer service and substandard technical support as the top reasons they were dissatisfied.
Virgin Media’s average monthly costs are already among the highest in the UK, but will increase by an average of 13.8 per cent in April.
Sky and BT fared slightly better, with customer scores of 56 percent and 59 percent respectively.
Sky prices will rise 8.1 per cent from Saturday, while BT will hit customers with a mid-contract price increase of 14.4 per cent from Friday.
With the cost of living crisis putting a huge strain on people’s finances, Which? calls on broadband companies to allow customers to cancel their contract without penalty if the price rises
At the other end of the scale, Zen was rated the best broadband provider, with an impressive 81 percent customer score, followed by Hyperoptic (65 percent customer score) and Utility Warehouse (63 percent customer score).
None of these three providers plans to raise their prices midway through the contract.
With the cost of living crisis putting a huge strain on people’s finances, Which? calls on broadband companies to allow customers to cancel their contract without penalty if the price rises.
Rocio Concha, Which one? Director of Policy and Advocacy, said: ‘It is unacceptable that the big broadband companies are raising the prices for their mediocre services by such huge amounts during this ongoing cost of living crisis.
‘Which? calls on all providers to allow customers to cancel their contract without penalty if the price goes up and to completely cancel the 2023 increases for financially vulnerable consumers.
“With only days to go before inflation-quelling price hikes, out-of-contract customers need to take action now to switch, cut costs and avoid paying much more for their current service .’