HIMSSCast: Patient Experience in 2024: What’s Next?

Hospital and healthcare system C-suite executives and healthcare IT leaders know that the patient experience is critical to continued healthcare success.

The question is: how can we continuously improve this?

This week’s podcast looks at what’s ahead for the patient experience and tries to answer that question. Our guest, from Press Ganey Associates, a patient experience consulting firm with 40 years of experience in the field, is Chrissy Daniels, Chief Experience Officer.

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Discussion points:

  • The patient experience must prioritize accessibility and equity in patient care.

  • The 2024 patient experience must explore innovative approaches to patient engagement and education.

  • Provider organizations should emphasize the importance of integrating advanced technologies to improve the overall patient experience.

  • What are the technologies and how should they be used to improve the experience?

  • Hospitals and healthcare systems should explore the potential of using data analytics and AI to personalize patient care.

  • Provider organizations must recognize the growing importance of mental health in the patient experience.

More about this episode:

Improving the patient experience is a two-way street

DEI in patient education improves engagement and reduces costs

Epic-linked text messages improve patient experience and improve outcomes at Community Health Network

Presenting new tools for patient experience and public health

Using device data to improve the patient experience

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Email him: bsiwicki@himss.org
Healthcare IT News is a HIMSS Media publication.