Guy Fieri’s Vegas restaurant gets mixed reviews for both the food and service
Celebrity chef Guy Fieri’s restaurant in Las Vegas has been brutally panned by diners for its “bland, cold” food and “disgusting service.” Some claimed they had a more positive experience at McDonald’s.
A diner visiting Guy Fieri’s Vegas Kitchen, which opened in 2014 and received four stars from more than 5,400 Google reviews, claimed fast food chain McDonald’s had “better service.”
Another unhappy customer even slammed the food, suggesting it was ‘bland’ and ‘dry’.
The celebrity chef and TV host, 55, is estimated to be worth a whopping $197 million, and has dining venues across the United States.
Celebrity chef Guy Fieri’s restaurant in Las Vegas has received mixed reviews
Negative experiences include the ‘frozen’ kitchen and ‘cold shoulder’ of the staff. Positive experiences include ‘heavenly’ meals and ‘enthusiastic employees’
A disgruntled visitor mentions “frozen food” served at the restaurant
But his Vegas restaurant has been marred with bad reviews for its poor service.
An angry diner named Lynda claimed, ‘Last night I went for a friend’s birthday, it’s a party of ten. People made reservations and understood that it was very busy.
“As for poor quality customer service, that’s what I go to McDonald’s for. I could go on and on about how unhappy we were.
‘Even the management, Armando, was not very helpful. It’s sad as a local – this is my first time here and I wasn’t happy. The food was good but cold.’
Another irate reviewer named Lee claimed, “If you have ever been welcomed with a cold shoulder and sat in an establishment with a disgusting attitude.
“The host (name removed) will definitely make you feel unwelcome, and like you’re inconveniencing his day. No ‘hello’, no ignoring questions we had for him.
“I told him, with his lack of empathy, that you work in the hospitality industry and you are hostile, if you do not want us to dine at your establishment, please ask us to leave.”
One diner also slammed the food, with Greg Kistler saying it was “disappointing.”
A restaurant claimed in a Google review that fast food chain McDonald’s had ‘better service’ than Guy’s restaurant
“I will not allow you to ever treat me, or anyone traveling the world to dine here feeling unwelcome. Total disappointment and disgrace for such a great brand,” they said.
‘The food was amazing, and I must compliment Johnathan, our server, on taking our complaint and commend it for his enthusiasm and professionalism – he carried the team that day.
“Thank you, sir, but the host is more than welcome to look for work elsewhere if he doesn’t like his job.”
The Vegas restaurant responded by saying, “Thank you for your review. We are glad you enjoyed Jonathan’s service. He will be recognized for his efforts.’
Another visitor wrote, “Man spends so much time traveling around the country praising people for their great cooking.
‘Still, the food in his own place was tasteless, dry and possibly even processed frozen food. I had the Reuben, which was dry, and the chicken sandwich, which we could have sworn was frozen brisket.
Other diners enjoyed Guy Fieri’s Vegas Kitchen and boasted of a great experience at this restaurant, with one calling it the “best meal of my life”
In addition to negative experiences, there were also people who had a great experience at the restaurant and posted their positive comments online
The restaurant ‘welcomed’ a guest for ‘another great experience’
“It needed seasoning because it was very bland. They went to get good bread, but everything else was mediocre at best. We gave it a try and won’t go back.
“We expected so much more with his brand.”
Another restaurant claimed they were received with a ‘cold shoulder’ and seated with a ‘disgusting attitude’.
The restaurant thanked the restaurant for its review and hoped they would stop by in the future despite the negative experience. They said, ‘Thanks for your review, Greg.
“Your feedback on the sandwiches has been shared with our culinary team in the hope that you will give us another chance in the future.”
Despite negative experiences, there were also positive experiences from his restaurant.
Taten Belzer said, ‘This place is great. I got the mac and cheese burger and it was the best thing I’ve ever been able to touch my lips.
“The trash nachos were incredible. Hands down the best meal of my life.’
Guy is estimated to be worth a whopping $197 million and has dining options across the United States
He opened his first restaurant in 1996, a pasta restaurant called Johnny Garlic’s, in Santa Rosa, California
The restaurant thanked the patron for his kind words and said, “Thank you for taking the time to share your kind words, Taten.
“We look forward to welcoming you back for another great experience at Guy Fieri’s Vegas Kitchen.”
Guy opened his first restaurant in 1996, a pasta restaurant called Johnny Garlic’s, in Santa Rosa, California.
Since then, Guy has opened several others, including a delivery restaurant called Guy Fieri’s Flavortown Kitchen, which opened earlier this year.
The TV mogul recently gave cooking demos at California’s Stagecoach Smokehouse.
Guy Fieri’s Vegas Kitchen has been contacted for comment.