Generation Z cashiers infuriate their bosses when they take cash from customers.
According to reports, young workers consider some banknotes to be counterfeit, when in reality they are legitimate.
According to a Florida frozen yogurt shop boss, teenage employees had to be told that the bills they refused to accept because they were fake were actually “just plain old.”
Sam, 22, told Newsweek that the £10 and £5 notes seized from the store were ‘before 1999 in dating, so at least 25-30 years old.
“The $5 is even older, maybe from the 60s,” the assistant manager explained.
Sam acknowledged that some of the seized notes were older than the employees themselves and that as a generation they are likely not used to handling cash.
“It’s a digital world these days,” he told the publication.
Sam, 22, revealed the accounts which the younger workers had believed to be fake
“We should have just shown the kids what all the bills people pay with would look like, since currencies have changed designs a few times over the last thirty years.”
Gen Z are those born between 1997 and 2012 and largely raised in a world of cards and payment apps.
A 2024 Talker Research survey found that about 30 percent of Generation Z avoided carrying cash for fear it could be stolen or lost.
Other bosses shared their frustrations with the younger generation and their inexperience with cash on Reddit.
One user recalled paying with only a $100 bill, after which the cashier thought it was fake and wrote on it with a marker.
‘A closer look, it was from 1950, very bright and in good condition; not fake,” they wrote.
“From what I could tell, it would have been worth $200 if that cashier hadn’t scribbled all over it.”
“I remember years ago using a two dollar bill for something and the cashier calling the manager because they thought it was fake,” another recalled.
Gen Z has largely grown up in a world of cards and payment apps
The manager sighed and had to explain that the $2 bills are real. Just not that common,” they explained.
The rise of digital payments and online banking has led to mass closures of retail banks across the country.
Major U.S. banks are on track to close as many as 1,000 branches this year, with more expected in 2025.
New research also recently found that the last physical bank branch in the US could close by 2041.
Experts from Self Financial achieved by studying the number of net closures across the country, which has averaged 1,646 per year as of 2018.
Even though the majority of Americans now choose to do the majority of their banking online, customers still prefer to use physical branches for certain services.
It’s also a struggle for some older customers to operate services like mobile banking.
Nearly two-thirds of Americans still use a physical branch to deposit cash, while more than half use it to talk to a personal advisor, the report found.