Four health IT experts point to impactful trends in 2024
“Forward-thinking providers will expand their EHRs with fully integrated, consumer-friendly tools that help reduce call volume and alleviate repetitive, manual workflows.”
“There is a renewed and intensified focus on economics, efficiency and automation, and a cautious approach to the limited application of AI to perform less skilled and tedious tasks such as medical writing.”
“Healthcare organizations… should lean on the proven measurable results of applications such as machine learning and natural language processing.”
These are some of the predictions from four healthcare information technology experts Healthcare IT news rounded out to offer readers thoughts on the year ahead.
Patty Riskind, CEO of Orbita
“The industry must demonstrate demonstrable progress in making patient care as self-service as possible,” said Patty Riskind, CEO of Orbita, a provider of smart virtual assistants and workflow automation for healthcare. “This not only benefits patients, but also helps reduce the administrative burden for doctors and staff.
“While EHR vendors have long said they will integrate digital tools into their systems, their development priorities must necessarily focus on compliance and regulatory updates.
“Forward-thinking providers will more aggressively seek partners to expand their EHRs through fully integrated, consumer-friendly tools that help reduce call volume and alleviate repetitive, manual workflows, resulting in more efficient operations and greater staff and patient engagement.”
Dr. David J. Sand, chief medical officer of ZeOmega
“Healthcare organizations across the healthcare delivery spectrum are considering the ongoing impacts of COVID, including workforce burnout and shortages, striking healthcare workers and shifts in their revenue base,” said Dr. David J. Sand, Chief Medical Officer at ZeOmega, an enterprise healthcare management organization.
“There is a renewed and intensified focus on economics, efficiency and automation, and a cautious approach to the limited application of AI to leverage less skilled and tedious tasks such as medical writing.
'Last year I predicted that we would see an increase in M&A activity involving highly leveraged technology companies, many of which, while boasting impressive intellectual capital, have yet to create margins or revenue streams to support their valuations. build.
“We are now seeing these companies, from insurtechs to AI-driven suppliers, simply shutting down operations and leaving others in the field to 'hold the bag'.”
Dr. Emad Rizk, chairman, president and CEO, Cotiviti
“The healthcare system is under significant pressure and change following the COVID-19 public health emergency, particularly labor shortages and rising costs due to wage increases and inflation,” said Dr. Emad Rizk, chairman, president and CEO of Cotiviti, a provider of advanced technology. and data analysis for healthcare organizations. “The industry is responding to these pressures by looking at ways technology can improve productivity and the quality of care delivery.
“As healthcare organizations look at these new technologies, they must take a measured approach while leaning on the proven measurable results of other applications, such as machine learning and natural language processing.
“These technologies must be guided by human medical and research expertise, and by nationally accepted guidelines from medical associations and academies. Technology can never work in a vacuum without human judgment and clinical expertise.
“In 2024, as the industry continues to explore and adopt various forms of new technologies presented to them, health plans must weigh the opportunities and risks as they develop a rigorous approach to their deployment, focusing on how they can help maximize effectiveness – and we always deploy them alongside human expertise, with appropriate safeguards to ensure compliance while improving value.”
Rajesh Subramaniam, Managing Director & CEO, ResultsCX
“The healthcare landscape is undergoing significant transformation, driven by the growing emphasis on patient engagement and empowerment,” said Rajesh Subramaniam, managing director and CEO of ResultsCX, a customer experience management systems provider. “Research cited in Forbes shows that 80% of consumers are likely to connect with and remain loyal to brands that provide personalized experiences.”
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