Florida mom denounces SeatGeek for Taylor Swift ticket ‘scam’ as 82,000 fans pour into Jersey stadium

A Tik Tok user has alleged that SeatGeek “swindled” her by allowing her to purchase counterfeit tickets to a Taylor Swift concert from her website and confirming that they were validated.

Marisella LaFata, 27, flew from Florida with her two children to see the pop star perform at New Jersey’s Met Life stadium on Friday, but was denied entry because the tickets weren’t genuine.

She claimed she bought two tickets for $790 and was told by resale platform SeatGeek that the tickets were validated and legitimate.

But LaFata was turned down at the concert, where 82,000 Swifties gathered for the Eras Tour, and she took to Tik Tok to cover the company in videos shared with her 880,000 followers.

SeatGeek said the tickets were not purchased through their website, but through social media and an agent mistakenly believed she was a customer.

A group of other fans at the venue were also reportedly denied entry after spending $300 each on counterfeit tickets.

“SeatGeek you are a fan ****** a ****** because I emailed you to make sure my tickets were validated and you said they were validated and legit tickets and now can’t we enter MetLife Stadium,” LaFata said in the video.

“You are not legit, never buy SeatGeek tickets. Taylor Swift, we’ve been trying to see you.

“I flew my 1-year-old and 2-year-old from Florida to New York to see Taylor Swift at MetLife Stadium…but I got ripped off by SeatGeek.

“So SeatGeek, you better fix it yourself because you’re about to get canceled.”

But SeatGeek denied the claim that the tickets were purchased through its site and left a comment on the video.

‘Glad we were able to get in touch! Sorry we couldn’t help as the tickets in question were not purchased through SeatGeek,” it wrote.

LaFata was left angry and posted another video to share her “proof,” saying she emailed SeatGeek before and after buying the tickets to see if they were genuine.

“I have emailed SeatGeek several times asking if you can verify these tickets through this account and have given them my account,” she said.

“They repeated my account details, the time of the concert and everything and it said, ‘you have validated tickets, they are legit and you can go to the show. We are delighted to see you having fun.’

“That’s why I’m mad at SeatGeek and they’re ‘trying’ to fix it, but they really mocked me in their last comment, which makes no sense.”

She claimed that the company messaged her to resolve the issue but did not resolve it and did not respond to her messages for “a while”.

LaFata then called the company and added, “People pretended not to hear me and then hung up on me several times.

So their customer service is really low quality. So don’t shop at SeatGeek, because they literally don’t care about their customers.’

She claimed she was able to put the tickets back up for sale on the website despite the fact that they were fake and asked SeatGeek to “explain yourself.”

And she shared a photo of her receipt showing she had bought two tickets to the concert at MetLife stadium on Friday for a total of $790.

LaFata also provided a screenshot of an exchange with a SeatGeek employee where she was told, “It’s a valid and legit ticket.

“You are all set and ready to go. I look forward to watching and enjoying the concert!’

SeatGeek told Dailymail.com that she bought the tickets on social media and that an employee thought she was a customer when she responded.

It described the situation as a “rare and isolated mistake” and offered her similar tickets to Saturday’s show.

“This customer has not purchased tickets on SeatGeek. They were fraudulent cards posted on social media,” a company spokesman said.

“When she contacted our customer service, an agent mistakenly believed she was a customer.

“This was a rare and isolated mistake. Due to the confusion, our team is working with her to see how we can resolve this.

“We never recommend buying tickets on social media. All purchases made on SeatGeek are protected by our Buyer’s Guarantee.”

Dailymail.com has contacted LaFata for comment.

A crowd of more than 82,000 screaming fans gathered to see Swift perform on Friday, joined by performers Ice Spice and Jack Antonoff.

But other unfortunate fans were trapped outside as they were denied entry for buying counterfeit tickets.

One group allegedly paid $300 per ticket but was rejected.

Swift’s first tour since 2018 is in high demand and fans have paid thousands of dollars each to see her perform live.

Her highly anticipated tour started chaotically with millions unable to purchase tickets, while the ticketing process on Ticketmaster descended into chaos with constant crashes due to high demand.

Earlier this year, a group of about 320 fans filed a lawsuit against the world’s largest ticket marketplace and its parent company, Live Nation, for “deliberately” charging “skyrocketing fees” and selling the “tickets to scalpers.”

The plaintiffs sought at least $2,500 each in damages and alleged that the ticketing giant had violated antitrust laws.

Swift also plays at MetLife Stadium New Jersey on Saturdays and Sundays.