My drycleaner ‘misplaced’ my beautiful, rare silk dress. Then I spotted the EXACT same one on eBay days later

Australia
By William

By Shania Obrien for Daily Mail Australia

Published: | Updated:

A young woman was devastated when her dry cleaner ‘misplaced’ her expensive silk dress – but her disappointment quickly turned to anger when she saw an identical dress for sale online.

The anonymous Australian woman said she bought the dress several years ago and only wore it three times before sending it in for professional cleaning.

‘Dry cleaners ‘misplaced’ my beautiful silk dress. I have now seen that same dress, [which was] discontinued in 2018, for sale on eBay,” she wrote on Facebook.

‘[The seller is] in my city, same size, priced for excellent pre-owned condition. Chance?’

The woman claimed she tried to contact the seller, but he immediately deleted the listing and reposted it using a different account.

A young woman was furious when the dress her dry cleaner ‘misplaced’ went up for sale online [Mock up ad]

She thought it might be a mistake, but online reviews for the dry cleaner revealed something sinister.

“I looked at the Google reviews, I’m not the only customer this has happened to,” she said. “I’m considering reporting it stolen.”

She first tried to message the seller in case she made a mistake, but the seller’s suspicious behavior left a sour taste in her mouth.

What are your consumer rights regarding dry cleaning?

When you engage a company to provide a service such as dry cleaning, you can expect “acceptable quality.” Services must:

– providing due care or skill (taking all necessary steps to prevent loss and damage)

– suitable for any specific purpose (explicit or implied)

– provided within a reasonable time (if no time is specified)

What is ‘reasonable’ will depend on the nature of the service, the difficulty of the task and other relevant factors such as busy periods and public holidays etc.

You are entitled to an appropriate legal remedy from the entrepreneur if the product or service you purchased does not meet one or more of the requirements. consumer guarantees.

This may include a refund, further service to resolve the problem and in some cases compensation for damages and consequential damages.

Find out more on the Fair Trading NSW website here

‘I did contact the seller, who immediately indicated that she had no receipt. I just asked where it originally came from and if she could send some more photos. That listing was subsequently removed,” she said.

“I have now seen it listed again and she is not responding to my friend who messaged asking where it was purchased and if there are any imperfections,” she added.

Many were disgusted by the dry cleaner’s behavior.

“They wouldn’t have removed the ad or blocked you if it was a real owner selling it,” one person said.

Some also suggested going to the police or harassing the dry cleaner for a replacement or full refund.

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