Domino’s owner threatens to ‘smash’ grandmother’s face after she tried to return a $12 pizza
An angry Domino’s Pizza owner has been caught on camera losing it to a customer who tried to return a $12 pizza at a store in South Australia.
Mount Gambier grandmother Katherine Pickles said she tried to return the pizza on Saturday night because it looked like ‘sh*t’ and claimed it looked like two separate pizzas had been rolled into one.
But when she tried to address the issue with the owner, he let go before throwing the pizza at her.
“Go away,” the angry pizza owner shouted in footage of the incident uploaded to social media.
“I own the damn store. If you don’t leave, I’m going to smash your fucking face.”
An angry Domino’s Pizza owner in Mount Gambier (pictured) was caught on camera losing it to a grandmother who tried to return a $12 pizza
Mount Gambier grandmother Katherine Pickles said she sent the pizza back because it looked like ‘sh*t’ (photo: the pizza)
In the video, Ms Pickles could be seen trying to calm the situation by saying: ‘You don’t argue with a customer, mate. You have no idea.’
As the confrontation intensified, she called the owner “mental” and declared, “You’re done, buddy.”
‘I cried all the way home. I didn’t sleep at all last night. I’m quite shocked by it,” Ms Pickles said 7NEWS.
“People shouldn’t be afraid to complain if something isn’t acceptable, if you paid for it.”
A Domino’s spokesperson told Daily Mail Australia it has launched an internal investigation into the incident.
“Domino’s takes safety and well-being very seriously and has zero tolerance for aggression, intimidation or abuse of any kind in our stores,” the company said in a statement.
‘As soon as we became aware of this incident, we launched an internal investigation, including into the circumstances that led to the recorded interaction. We will take appropriate measures following this investigation.
“We have attempted to engage with our customer through multiple channels, including the information provided with her order, and encourage her to contact us so we can discuss this important matter further.
“This customer’s experience does not reflect the high standards and values we pride ourselves on, and we sincerely apologize for that.”
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