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Dad sparks discussion after being forced to scan $260 worth of groceries himself because there were NO manned cash registers: ‘I only like self-service when I buy three things’
- A frustrated father has sparked a discussion about the role of cashier checkouts
- He bought $260 worth of groceries from Coles and had to scan them himself
- He claims none of the other cash registers were manned by employees
- Some defended the actions of the supermarkets, others agreed that it was exhausting
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An Australian father has sparked a heated debate after claiming he was forced to scan $260 worth of groceries at cash registers because he couldn’t find an employee to do it at Coles.
The customer, who shared a photo of his grocery receipt on Facebook to back up his claims, complained that after he finished shopping at his local branch, there was no soul to scan his goods.
“You know what blows lumps?” he said. “Doing a $260 grocery and having to scan it yourself. If you can’t afford staff, your business model is full!’
In total, he spent exactly $258.25 and was apparently forced to scan 61 items one at a time.
The customer, who shared a photo of his grocery receipt on Facebook to back up his claims, complained that after he finished shopping at his local branch, there was no soul to scan his goods
Despite his apparent desperation, a number of Facebook commentators defended the self-service checkouts.
“You don’t have to do anything,” one said.
“By the way, none of the staff have lost their jobs to self-service, they have been sent to other parts of the company.”
Another said: ‘You have chosen not to use an ATM. You have chosen not to wait. It doesn’t get any better if we do it all ourselves. Take the time to wait.’
But the disgruntled customer wasn’t too happy with the insinuation that he was lying and again said there was no other choice at the time.
‘There were no manned cash registers! Not a single one!’ he said.
“I would like to see the staff transferred to this part of the company. I like the self-service when I buy three things, but not when I scan a full cart of things.’
But the disgruntled shopper wasn’t too happy with the insinuation that he was lying, stating once again that there was no other choice at the time (stock image)
Others believed him and said they also found less staffed checkouts at the end of their supermarket stores.
A Coles spokesperson told FEMAIL that self-service checkouts are preferred at checkout for many customers, offering “convenience and efficiency.”
‘We offer our customers more choice in how they can pay in our stores. The introduction of cash registers has not led to a reduction in the number of people working in our stores,” they say.
“The team members previously assigned to cash registers have moved to the store to improve our customer offering. If a customer prefers to be served by a team member, he is of course still available to serve him at the checkout.’