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CyberGhost has announced the discontinuation of its password manager, which it says is due to lack of adoption, and is already preparing an exit plan for its customers.
The service initially launched in April 2021 as part of a partnership with cloud-based password manager PassCamp, but has reached end of life just 20 months later.
CyberGhost mainly focuses its attention on its affordable VPN service. The password manager was considered an add-on rather than a standalone tool, part of a package designed to protect the safety and security of Internet users.
CyberGhost password manager
This is not uncommon in the industry, as other rivals such as NordVPN and PureVPN also offer additional services as add-ons to their VPN plans.
In an email to Tech Radar Proexplains a CyberGhost spokesperson:
“…while our approach to protecting your credentials was based on a solid technological foundation, the product didn’t gain the traction we expected. That is why we have made the difficult decision to discontinue our Password Manager.”
The company has provided a clear exit plan for existing users. The service was discontinued on December 12, 2022 and CyberGhost is in the process of canceling user subscriptions and applying refunds for the time remaining in their subscriptions. It goes without saying that users will no longer be able to renew memberships and new registrations will be closed.
We have contacted the company who were able to confirm that access to the password manager will remain until January 31, 2023, giving users approximately six weeks to leave their account and find a suitable alternative.
Steps to guide you through the data export process can be found on the company web page (opens in new tab).
CyberGhost isn’t the first company to remove its password manager; VPN company Tunnelbear experienced similar pressure when it had to remove its password manager a while ago.