Companies lose millions because their employees cannot use technology properly
New research has shown that the highly inefficient use of technology in the workplace could cost companies millions and lead to major inefficiencies in the office.
WalkMe’s research highlights the role of digital adoption in today’s evolving business landscape, indicating that companies are now prioritizing digital solutions more.
However, the report finds a costly shortage of best practices for employees, with many organizations losing millions because employees are not fully utilizing their digital tools.
Do employees need more digital training?
According to the survey of more than 4,000 executives and employees, companies lose an average of $1.14 million per week in productivity due to the inability to fully utilize their digital tools. WalkMe illustrates this by wasting 44 workdays a year by employees struggling with technology-related challenges.
With seven in ten organizations recognizing that digital adoption must be an integral part of their strategy and a 63% increase in digital adoption investment every year, it’s clear that companies are at least trying.
What is lacking is that employees do not have the knowledge and skills to fully utilize the technology being rolled out, making it partially redundant. Investments in training will partly help solve this problem, but streamlining solutions should also be taken into account.
Large enterprises used an average of 211 applications, while smaller companies used 69, despite leaders thinking they were only using 21.
Ofir Bloch, vice president of strategic positioning at WalkMe, said of predictions that IT spending could soon reach $5 trillion: “Digital adoption is now indispensable, especially as artificial intelligence becomes ubiquitous and impacts every aspect of our business workflows.”
Bloch adds: “As more organizations realize the need for effective change management and decide to fully embrace digital adoption, they will experience hyper-productivity. In this ambitious state, anyone can use any application with ease, and companies will have automated as many processes as possible and integrated technologies into one cohesive, streamlined workflow.”