Coles major problem exposed by shopper after big change
An angry shopper has hit out at Coles for switching to plastic bags, revealing how her shopping was damaged when one of the new paper bags failed.
The supermarket giant, together with competitor Woolworths, phased out soft plastic shopping bags in June for environmental reasons.
The Queensland woman packed her purchases in Cole’s new 25c brown paper bags, designed to hold up to 6kg, but the bottom soon fell out.
Footage showed groceries and the receipt scattered on the floor as she agonized over the price.
“Thank you Coles for your little 25p paper bags that supposedly hold 6kg,” the woman begins.
“I didn’t even have six pounds of groceries in this thing and it just snapped.”
She ends the rant by mocking Coles’ catchy advertising jingle.
“The groceries are sold out downstairs,” she says.
“F*** you Coles!”
The groceries had different weights, from ice cubes and a bowl of noodles to bags of chips and other snacks and a liter bottle of soft drink.
The shopper added in the comments that she distributed the items in the bags as evenly as possible.
“It’s hard to find the right balance when you only have two heavier items, but in different sizes,” the shopper explained.
She also pointed out that she won’t be the first or last customer to see her shopping bags fall apart.
‘Many others have had the same problem. “If the bags are not fit for purpose or cannot hold the six kilos they claim, they should not be sold,” she added.
This shopper’s paper Coles bags (pictured) lasted until she reached the car park
The video received almost 100,000 views within two days and sparked mixed reactions from Aussies.
‘Why does Coles even sell these if they don’t work? Thank God I collected all the better bags.” said a woman.
Another added: ‘These bags ripped me with 3 1.25 liter bottles of soft drinks. Since then, I wear them like a baby whenever I get them.”
A third said: ‘A Coles bag broke in the middle of the road at my 81 year old mother’s house. She fell and broke her arm and when I mentioned it to the manager at Coles he said ‘oh well’.”
While some shared their own horror stories about the bags, others suggested keeping more sustainable, recyclable alternatives on hand when shopping.
One added: ‘Coles & Woolies make you pay for bags, have cameras on us and we have to be our own checkout girl while they rake in billions in profit.’
A second stated: ‘I’m never going to buy bags in any supermarket, I’m fed up with being ripped off.’
Another said: ‘My bag contained mince and olive oil and it broke when I walked into my house! Olive oil everywhere now.’
She won’t be the first or last customer to see her shopping bags fall apart
Coles stands by its claim that the bags can hold up to 6kg of groceries.
“Our paper bags have been extensively and independently tested and found to safely hold six kilos of groceries, including chilled and frozen items, and can be reused multiple times,” a spokeswoman told Ny Breaking Australia.
‘Since announcing our decision to phase out soft plastic bags in May, we have been impressed by our customers’ response to paper bags and thank them for their willingness to adapt and support this important change .’
The supermarket giant said this measure would remove 230 million plastic bags from circulation across the country within a year.
“The most sustainable option is to take your own reusable bag to the supermarket, but for those who forget, we continue to sell 100 percent recycled paper bags that can be recycled at the curb, as well as other reusable options,” says Coles Group Chief Operations. and Sustainability Officer Matt Swindells announced this in May.
Coles recently phased out soft plastic shopping bags and replaced them with 25p paper alternatives, designed for 6kg of shopping (stock image)