Capital One goes DOWN with customers struggling to send payments or access cash
Capital One has been hit by a nationwide outage, leaving customers unable to make payments or access their money.
Downdetector, a website that monitors online problems, shows that the bank’s services went down around 5 a.m. ET.
Customers reported problems making deposits, accessing account balances and logging in online.
One Capital One user claimed they spoke to a manager who said the bank has been having issues with early deposits since Wednesday.
“He stated that if it was not posted by the regular payment date, he would have to file a claim with them,” they said.
Another person said there are “high call volumes” when calling customer service to inquire about issues affecting Capital One services.
Many people are frustrated because their direct deposit is not showing up in their accounts.
This story is developing… More updates to follow.
A major US bank has been hit by an outage, leaving customers unable to make payments or access their money
Downdetector’s outage map shows the problems are largely on the east coast, likely with people checking their bank accounts before going to work.
There have been some problem reports coming from Texas and Southern California.
About 77 percent of the issues reported to Downdetector relate to deposits, 15 percent to account balances and just under eight percent of reports mention online logins.
Users share updates about the outage on Downdetector. One user, ‘Jenny’, said: ‘I was told that by the end of the day we would all have the [direct deposit]. I guess we’ll see.’
While another claimed they spoke to a customer service representative who said the problem stems from the Automated Clearing House (ACH), a nationwide network through which depository institutions send each other batches of electronic credit and debit transfers.