Canva companies and influencers reported that the app and website went down on Wednesday morning, preventing them from downloading their creations.
Downdetector, which tracks app and website outages, reported that more than 2,400 users complained about problems with the app since just before 10 a.m. ET.
The outage spread across the US, affecting customers in major cities such as New York, Houston, Atlanta and Chicago.
Many people complained that they received a 505 error when trying to use the platform or were unable to save their creations.
‘Not working… I have a presentation in an hour that includes a slide deck I made. OMG HELP CANVA PLEASE,” someone wrote on Downdetector.
The online design platform allows users to create visual content including posters, slideshows, images and infographics for free or under various plans.
Canva experienced an outage Wednesday morning that affected thousands of customers
Canva acknowledged the outage on
The company said the platform was back up and running shortly after 10 a.m. ET, writing on X that “everything should work as expected.”
“We are monitoring everything closely and appreciate your patience as we get everything back on track.”
However, within an hour of the announcement, users were still reporting that they could not access their designs.
‘Cannot download creations. The progress bar moves to the end and then nothing happens,” someone complained on Downdetector.
Another person responded saying they were experiencing the same issue and that the platform wouldn’t allow them to “download my designs for two days,” adding, “I read on the thread that this could take a week.”
The number of GIFS and memes on
“Our social media team is currently offline,” one family law firm wrote alongside a GIF of a man crying.
Meanwhile, another person wrote: ‘Okay, so Canva being down while I’m busy doing courses isn’t the sign I was asking for today.’
The status included a photo of influencer and model Kim Kardashian with the subtext: “Looks like no one wants to work these days.”
DailyMail.com has contacted Canva for comment.