Australian Post package covers over 30,000kms in loop between Melbourne and Brisbane

Nightmare tracking as Australia Post package bounces on 30,000km journey up Australia’s east coast: ‘Travelled more than me’

  • Australia Post package accidentally travels over 30,000 km
  • Caught in a loop between Melbourne and Brisbane

An Australia Post customer has shared their immense frustration when they tracked a package sent to a customer on a 30,000 km loop along the country’s east coast.

The package was received by Australia Post in Victoria on the afternoon of March 24 and arrived in Brisbane for processing on March 26.

However, tracking data shared on social media shows the package being returned to Melbourne just a day after arriving in Brisbane, where it will enter an endless loop of inter-city shipping.

The image posted on Reddit shows 18 journeys between the two cities, including a stopover at Parkes in Central NSW, between March 24 and June 5.

“Thanks Australia Post, my package is now more traveled than me,” the customer wrote.

An Australian sits for over a month watching a package go on a maddening loop as it was shipped to and from Brisbane and Melbourne between March 24 and June 5 (stock image)

The customer revealed in a comment under the Reddit Post that the delivery was intended for a customer of theirs, who has since demanded a refund due to the delay.

‘It’s not even missing. They know exactly where it is, it’s in Sunshine West getting ready to repeat the first leg of the Melbourne-Brisbane infinity relay,” the frustrated customer wrote.

“I’ve already lost the money because it’s not being delivered… The (customer) demanded a refund.”

Other users shared similar stories while theorizing why the package keeps bouncing between facilities.

“This happened to one of my packages, apparently the automatic scanner can confuse the ‘from’ and ‘to’ addresses and it goes around in circles,” one user wrote.

‘The reason this happens is because of the automated sorting equipment. It reads the sender as the recipient and sends the package back to where it came from,” wrote a second.

“AP should detect such a stuck packet and get a human to pull it out for manual processing, but that doesn’t always happen. In such a case you have to make an investigation to force a human to intercept it.”

One person claiming to be a former Australia Post employee even chimed in, saying ‘(it’s) probably a problem with the address’.

“The receiving facility’s system does not recognize the address in its vicinity, but somehow the sending facility recognizes that it should go to the receiving facility,” they wrote.

‘It’s all automated, there’s no one sending it back and forth.’

Parcel tracking details (pictured) have been posted online showing 18 individual journeys between Brisbane and Melbourne facilities with one stopover in Parkes, in central NSW

Parcel tracking details (pictured) have been posted online showing 18 individual journeys between Brisbane and Melbourne facilities with one stopover in Parkes, in central NSW

While Australia Post cannot track the package without the tracking number, it urges customers to get in touch if there is a problem with their delivery.

In a statement to Daily Mail Australia, the national carrier said: “Australia Post is proud of its delivery record, sincerely apologizes if anything has gone wrong in this case and encourages customers to get in touch if they feel there are any issues. are with their delivery. .

“Customers play an important role in helping their packages move through our network, primarily by ensuring addresses are written clearly with a clear distinction between delivery address and sender address.

“When using recycled packaging, it is extremely important to remove old barcodes or labels and secure any loose tape.

“We also recommend that customers who wish to wrap their packages in plastic contact their local post office, as certain types of plastic film can cause problems with our scanners.

“We encourage all customers experiencing these types of issues to contact us directly by calling 13 POST (13 7678).”