Are YOU a rude customer? Workers call out bad behaviour

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A woman sparked a debate after saying she believes customers are “behaving in an increasingly unreasonable, rude and aggressive way.”

Taking the parent forum momsnetThe British, who works in Customer Service, explained that she is “broken” by the “unreasonable” behavior of the public.

She said she loves her job but finds that customers are becoming increasingly rude and aggressive, and other commenters agreed with a McDonald’s worker who described how she has been threatened and sexually assaulted.

Meanwhile, a convenience store worker said he had been abused by a customer because none of his lottery tickets were winning.

However, others stated that the attitudes of public-facing staff have ‘really gone downhill’.

A woman sparked a debate on Mumsnet after saying she believes customers are “behaving in an increasingly unreasonable, rude and aggressive manner” (file image)

The original poster explained that she ‘loves my little job’ but ‘clients broke me today’

‘So much rudeness, aggressiveness and just general irrationality. Seems like it’s becoming quite a regular thing lately. Someone else? Broken,’ she wrote.

‘I’m afraid I’ll definitely THROW IT at the customer’s feet when I get criticized for doing my actual job and being unreasonable in not accepting that there are store policies, which means I can’t just do it. in its own way because that’s not how it works. I will also criticize them when they are simply rude and aggressive.

“None of these have anything to do with genuine customer service, and it’s all to do with customers who think they know how to do their jobs and you don’t, and who may have a bad day with retail staff who don’t.” “. They don’t count as real people.

At the parenting forum, the British woman, who works in Customer Service, explained that she is

On the parenting forum, the British woman, who works in Customer Service, explained that she is “broken” due to the “unreasonable” behavior of some people.

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From pooping in a locker room to name calling and sexual assault, people have revealed their worst customer service experiences.

From pooping in a locker room to name calling and sexual assault, people have revealed their worst customer service experiences.

Commenters were quick to agree, the ad saying things had gotten worse since the pandemic.

“I worked in the same industry for 30 years and definitely an increase in people with horrible entitlements since COVID,” one wrote.

Another added: ‘Customers expect us to bend the laws of physics for them. We must bend over backwards while being yelled at and all for a close enough minimum wage.

“I feel like Covid was a real turning point in customer behavior. It’s like everyone forgot their manners after lockdown.

“We went from refereeing toilet roll fights to being essential workers and now we are at the bottom of the pile. I think everyone forgets that we still moved around at work every day and had clients hovering over us coughing into our unmasked faces.

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Others described being yelled at and insulted by customers for things that are completely out of their control, leaving them wanting to quit.

Others described being yelled at and insulted by customers for things that are completely out of their control, leaving them wanting to quit.

A fellow commenter described how a colleague had a drink thrown at him because he couldn’t replace it.

“We are a franchise and although we are the same brand, we cannot replace stores that do not belong to our franchise,” he explained.

Elsewhere, a McDonald’s worker said that while most customers are “fantastic,” she has been sexually assaulted, spat at and verbally abused.

And a retail worker recalled how someone pooped in a changing room and wiped himself on the curtain.

However, some people think that staff attitudes are the problem and say that people are frustrated by the poor customer service.

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However, some people think that staff attitudes are the problem and say that people are frustrated by the poor customer service.

However, some people think that staff attitudes are the problem and say that people are frustrated by the poor customer service.

One person responded by saying: ‘It seems like the complete opposite experience to me. The attitudes of staff in public facing roles have really gone downhill lately, rude, abrupt, abrasive, ignoring you, chatting amongst themselves and then getting angry when you ask them for help.

“Someone was so rude to me the other day in a store that I had had enough and after paying for my stuff I told them ‘I hope a computer will replace them next year.’

Another said: ‘I think as a lot of people have said, people are getting more and more frustrated with lousy customer service. It seems to be everywhere.

‘You are treated as an inconvenience or terribly stupid for not knowing the rules or procedure in the particular place you are in, even if it is not clear or no one has told you.

“There’s little to no excuse for people to be rude to you, but it’s also easy to be put down from the other side.”

While someone else agreed: ‘Unfortunately, OP’s customer service has declined in many areas.

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Others claimed that people are getting even ruder to customer service and retail staff dealing with the

Others claimed that people are getting even ruder to customer service and retail staff dealing with “constant abuse.”

“I don’t think there’s a customer service hotline that isn’t experiencing unusually high call volume right now, for example.

‘This is because there are often not enough staff to do the required workload and the people at the top want to make sure they get their bonuses and pay. It means that some educated customers may be a bit fed up.

‘There is no excuse for customers to be deliberately mean and unpleasant for the sake of it.

“Sometimes I imagine some of the very rude ones go back to their friends and laugh at ‘so I told him! I said (insert totally unnecessary mean comment here)’ and then all the friends laugh at how funny it is.” .

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While others think customer service has gotten worse since Covid making people more agitated.

While others think customer service has gotten worse since Covid making people more agitated.

Another said: ‘I think COVID has made a lot of people forget their people skills.

“However, I also think customer service is devilishly low, I’m sick of paying for bad service from people who don’t like to do their job properly.”