Amazon Web Services (AWS) has become the latest tech giant to unveil a workplace assistant powered by generative AI.
Unveiled by CEO Adam Selipsky at his AWS re:Invent 2023 event in Las Vegas, Amazon Q is designed specifically for business use, allowing employees to ask complex questions about their specific work tasks and get detailed answers.
The company believes that Amazon Q can help employees at every level, in roles from developers to marketing staff to call center staff, save enormous amounts of time and stress by providing exactly the help they need.
Amazon Q
During his AWS re:Invent keynote, Selipsky noted that Amazon Q will also be “your business expert,” learning about your business as you connect to it. The platform connects to more than 40 popular tools such as Salesforce, Gmail, Slack and Atlassian and Microsoft 365, ingesting and indexing all this connected data and content, and identifying company-specific aspects such as organizational structure and even product names.
Trained on 17 years of AWS knowledge, Amazon Q can be specifically tailored and customized to the precise tasks you encounter at work, with conversation prompts and questions resulting in detailed answers provided in near real-time.
Selipsky noted that developers and IT workers in particular are tasked with keeping up with the rapidly changing and evolving technology industry, with generative AI moving faster than ever before. This innovation may be great for some, but regular employees are often hit hardest by the demand for new features and upgrades, meaning they find it difficult to balance new demands with existing workloads.
“I really believe this will be transformative,” Selipsky said of Amazon Q. “This is just the beginning of how we’re going to revolutionize the future of work.”
The Q Architect service can also help you investigate, resolve, and analyze problems in your business, saving time and stress, and provide suggestions for optimizing AWS infrastructure queries such as EC2 instances.
Amazon Q will also be part of the developer IDE and work with CodeWhisperer on further code suggestions, “reducing hours of work… it will do all the heavy lifting for you,” says Selipsky.
Amazon Q will be available in preview today for existing AWS customers, with a wider release sometime in the future.