An Australian mother is confused by an unexplained $20 charge on the receipt for her weekly shop at Aldi.
The woman found the charge labeled “groceries,” which amounted to 10 percent, $20.60, on her total store, bringing the cost to $269.25.
She took to a mother’s group on social media to see if anyone could explain the strange charges, adding that she had also been charged GST.
Members of the group and former Aldi employees theorized that the extra charges could have been a mistake by the cashier.
Others said the mother’s unfortunate charge was a warning to others to keep their receipts so they can receive refunds for incorrect charges.
An Australian mum is left stunned after being given an extra $20 for her Aldi store for a 10 per cent surcharge labeled ‘groceries’ (pictured)
A member pretending to be an Aldi store manager said the cashier had “mistakenly” pressed a button and added the 10 percent.
A former employee revealed that the supermarket’s checkout machines have ‘a little button on our till that says 0 per cent GST and another 10 per cent GST’.
“These buttons are rarely used, but can be accidentally pressed while scanning or entering codes for products,” they say. Yahoo.
“Take the receipt back to the store and they will refund the money.”
Another said the additional charge could have been entered manually by the cashier for an item without a barcode, such as meat or a Special Buy item.
Daily Mail Australia has contacted Aldi for comment.
She said the charges were on top of VAT already paid for her store, with former Aldi employees claiming this could have been caused by a cashier’s error (pictured, stock image)
The mother’s experience has prompted warnings from experts to always ask for a receipt when shopping and to look at the bill before leaving the store.
Christine Seib, editor-in-chief of Canstar Blue, told the publication that Australian shoppers should keep their receipts or consider using self-service checkouts.
She said self-service checkouts allow customers to “see and assess the cost of each item” before it is bagged.
For those who don’t want to carry physical receipts, Ms Seib said a number of stores can email a sales invoice, while banks and rewards programs are now storing ‘smart receipts’ for later reference.