Furious Aldi shoppers turn on the store’s ‘requested’ new feature: ‘I refuse to use it so I walked out, it’s just wrong’
- Aldi customers have complaints about self-service checkouts
- The registers are being rolled out all over the country
- A woman ‘refuses’ to use them
Aldi shoppers are venting their frustrations as the retailer installs self-service checkouts in more stores across the country – after many praised the update.
Customers claim they prefer to do their shopping at manned checkouts and “refuse” to use self-service checkouts, especially since many can only be paid by card.
One woman even said she left her entire shopping cart full of groceries and walked out of an Aldi store several times when manned checkouts weren’t available.
A Sunshine Coast customer was excited to see the checkouts in her local store and shared the update online, only to receive a deluge of comments about the new system.
Aldi shoppers! So many times have I heard people say ‘why don’t they have self checkouts?’…well look what arrived at my local on the Sunshine Coast,” she wrote in a post from the Mums who Budget and Save Facebook group.
Aldi customers are venting their frustrations at the retailer’s self-service checkout, which is being installed in stores across the country after many praised the update
While she was excited about the new addition, the post quickly met with hostility from many who said they “refuse” to let their groceries go through the unmanned checkouts.
“Often I’ve left a full cart behind and walked out. If they don’t pay someone to serve me, they can pay someone to take everything out of my cart again,” replied a disgruntled customer.
‘I don’t use self checkout. I don’t work there!’ a second agreed and another said ‘I prefer human interaction and to help people keep their jobs’.
‘Please do not. I’m doing a huge shop and the last thing I need is to spend it myself!” a fourth complained while another wrote, “Wrong. Just wrong’.
Shoppers claim they prefer to do their shopping at manned checkouts and ‘refuse’ to use self-service checkouts, especially as many can only be paid by card
However, there were many fans of the self-service checkouts who said the checkouts make it easier for those who only buy a handful of items to get through their shopping quickly.
‘I absolutely adore them. I can now carry on with my basket of things and don’t have to wait in line,” said one woman.
“Useful if I’m just going to the supermarket to pick up a basket full of groceries…I have better things to do than wait behind people with carts full of groceries,” added one mom.
“My kids love using the self-service checkouts, so they’re happy to do it for me.”
“Well, kind of makes sense as I have to pack my own bags, at least I can do it at my own pace,” commented another.
But the self-service haters had no bar and kept criticizing the tills saying the volume is “too loud” and they don’t take cash.
Aldi has addressed its checkout issues several times since it slowly began rolling out self-service checkouts in stores across Australia in 2021.
An Aldi spokesperson previously told FEMAIL: “Self-service checkouts are a quick and convenient way for customers to shop, and all ALDI self-service checkouts are card only to maximize efficiency.”
Previously, shoppers were all in front of the self-service checkouts, saying Aldi employees were “too fast” scanning their groceries.
They said many Aldi employees can shop far too quickly at the checkout to pack their things before the transaction is complete, so they were thankful for the self-service aisles.
Many said they still loved the unmanned tills but the haters had no bar and kept criticizing the tills saying the volume is ‘too loud’ and they don’t accept cash
“At least now I can pack my groceries without them being flung at my face!” I don’t want to offend the Aldi staff, but you’re just too fast!’ wrote a customer on Facebook.
In response, a former employee revealed that the computers keep track of how many items they scan per minute and gave them advice on how to get through the checkout without a hitch.
“We were measured on items per minute when we were on tills – which is shown at the end of your shift when you close your individual till. Promise, they’re not doing it for fun,” they explained.
“Don’t pack your bags at the cash register. When scanning, throw everything in the trolley/basket and take your time at the packing table next to the cash registers. Or buy those bags that hook into the trolley basket so you can pack quickly,” they added.
Aldi employees rate and adjust their scanning speed based on how fast or slow each customer packs their groceries.
If a customer wants a cashier to slow down, they are encouraged to ask.