IndiGo highlighted its commitment to solving the problem and said its team worked effortlessly. | Photo: Shutterstock
Hours after facing a system slowdown across the country, IndiGo Airlines on Saturday said its airport services have been ‘effectively’ relaxed, while full normalcy may take some time.
The travel advice reads: “Our airport systems are operational and our airport services have been effectively improved. However, we kindly ask for your understanding as we work to restore our other applications. Although it may take some time to complete, we normally look forward to providing you with a smooth experience soon. Thank you for your understanding and patience.”
Earlier today, IndiGo said it is experiencing a temporary system slowdown in its network, impacting its website and bookings. However, the company assured its customers of “the best possible” help and support. The outage has led to longer wait times, including slower check-ins and longer lines at the airport.
In a social media post on waiting times.” queues at the airport. Our airport team is available and fully committed to assisting everyone and ensuring a smooth journey. We are working hard to restore stability and normalcy as quickly as possible and appreciate your understanding and patience during this time.
Highlighting its commitment to resolving the issue, IndiGo said its team was working “effortlessly” to provide assistance and support to customers affected by the ongoing system outage.
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First publication: Oct 5, 2024 | 10:35 PM IST