Outlook down? Microsoft confirms issues with email service, but now there’s a fix
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The initial feedback looks good, and fewer and fewer outages are being reported on DownDetector, so this could be the end of the Outlook outage. If you are still having problems, please message us at news@techradar.com. We’ll remain vigilant for a while to see if anything else happens!
We have a solution! Microsoft has confirmed that it has a fix and users will need to restart or refresh their Outlook sessions – hopefully this works.
We applied a configuration change and telemetry confirmed that we mitigated the impact. Users need to refresh/restart their Outlook sessions. See MO907654 in the admin center for more information.October 10, 2024
Maybe we finally have a breakthrough!
Microsoft says it’s about to roll out a possible fix, after hopefully identifying the problem – let’s see how this goes…
We are working on a possible fix and preparing to apply a targeted configuration update that we believe will mitigate the impact. See MO907654 in the admin center for more information.October 10, 2024
However, it appears that Microsoft itself is still struggling to find a concrete solution, with the latest tweet stating that it is “focused” on trying to find out what went wrong…
We are focused on isolating the source of a possible memory management issue that may be responsible for causing the impact. We work with organizations and replicate the problem internally to develop a solution. See MO907654 in the admin center for more information.October 10, 2024
The end may be in sight: we see a slight decrease in the number of reports, and complaints on Twitter are certainly decreasing…
Reports have now crossed the 2,000 mark, meaning it continues to grow – we’re still waiting for the latest update from Microsoft though…
Initially it was thought that the issue would only affect users in Europe (with Microsoft’s own tweet even mentions this) — but as this heat map from DownDetector shows, it’s now spreading across the US as people log in to work that day.
Microsoft has acknowledged the issue and says it is trying to replicate it internally to find out more…
We have identified a potential memory management issue that may be responsible for causing the impact. We obtain memory dumps and logs of telemetry data from Outlook clients for analysis to determine our next steps. See MO907654 in the admin center for more information.October 10, 2024
Users started reporting problems with Microsoft Outlook around 9 a.m. ET, and the number of reports increased as more and more people logged in for work.
The latest figures from DownDetector, the outage tracking site, show a sharp spike in the number of reports throughout the day.
