Santander is OUT OF THE WAY: Banking app crashes for thousands of people in the UK

It is the most popular banking app for thousands of people in the UK.

But it seems there are problems with the Santander app this morning.

According to Down Detector, the issues started around 7am BST and are affecting customers across the UK.

Santander has apologized for the outage, which the company says is affecting its mobile banking app.

According to the bank, online and telephone banking services and ATMs are operating normally.

According to Down Detector, the issues started around 07:00 BST and are affecting customers across the UK.

So far, more than 2,350 issues have been logged on Down Detector. Down Detector receives network status updates from various sources, including social media, and reports submitted to the website.

Of those who reported problems, 94 percent said they had difficulty logging in on their personal mobile phone.

Three percent indicated that the problem was with direct payments, while the remaining three percent indicated that they could not log in via the internet.

Several users vented their frustrations on X (formerly Twitter) this morning.

‘Is anyone else having problems logging into their #Santander online banking? I’ve changed all my passwords etc as instructed and still can’t log in!’ one user tweeted.

Customers flocked to X (Twitter) to share their issues with Santander’s mobile app

This customer said, “I have changed all my passwords and such as instructed, but I still can’t log in!”

According to Down Detector, the issues started around 07:00 BST and are affecting customers across the UK.

Another added: ‘@santanderukhelp couldn’t log in to the Santander app this morning. It’s stuck on the login screen.’

And one expressed his frustration: ‘Finally ran out of money… Banking app no ​​longer works.’

Several customers have tagged the Santander UK Help X account (@santanderukhelp) for information, but there has been no direct response to the outage yet.

The official account posted: ‘Hey Santander customers! Need help or have questions about your accounts? We’re open and happy to help #SantanderUKHelp’

The bank’s service status webpage states that all services, including mobile, online and telephone banking, are ‘available as usual’.

A Santander spokesperson told MailOnline: ‘We know some customers are experiencing issues accessing our mobile banking app.

Santander UK Help X account (@santanderukhelp) has not responded directly to the outage

‘Just stuck on loading,’ says one customer, but the bank’s service status page claims all services are available as normal

X account @santanderukhelp has not resolved the issue; MailOnline has contacted Santander for comment

‘We are very sorry for the inconvenience this is causing. We are doing everything we can to resolve the issue as soon as possible.

‘Online banking, debit cards, credit cards, ATMs, telephone banking services and branch banking are not affected and customers can continue to use these services as normal.’

According to consumer rights campaigner Which?, a banking app outage is usually the result of an IT failure or a maintenance update.

It advises all affected customers to contact their branch, either by phone or in person, especially if you need urgent access to your funds.

Which? says: ‘If there is no bank branch nearby or no transport to get there, try calling your bank and ask for advice on what to do.

‘If the bank’s phone service is also down or the phone lines are busy, contact your bank via social media to ask what to do. However, never share your account details via social media.

‘If for any reason you suffer financial loss because you were unable to access your money, you may be entitled to compensation.’