Monzo is back online after a two-hour outage that left thousands of Britons unable to make payments
- The issues started around 12:00pm and affected users across the UK
Monzo is finally back online after a two-hour outage left thousands of Britons unable to make payments.
According to Down Detector, the issues started around 12:00 PM and affected users in the United Kingdom.
MailOnline tried to access the Monzo app but received the error message: ‘We’re having trouble.
‘Your app may not be fully functional yet. Thank you for your patience.’
Monzo has now confirmed that its systems are back up and running, meaning users can use the banking app as normal again.
Monzo is finally back online after a two-hour outage left thousands of Britons unable to make payments
MailOnline tried to access the Monzo app and got an error message: ‘We’re experiencing problems. Your app will not be fully functional – thank you for your patience’
At the peak of the outage, more than 2,440 issues were logged on Down Detector.
Of those who reported issues, 57 percent said they had problems with the mobile app, while 40 percent said they were unable to transfer funds.
The remaining three percent indicated that they had problems paying a bill.
Several frustrated users gathered on X (formerly Twitter) to discuss today’s outage.
‘@monzo Is the app down? I have 2 business accounts and 1 personal and they are all having issues sending payments? Money sent is not showing on the other account etc. I’ve been waiting ages. ?’ one user tweeted.
At the height of the outage, more than 2,440 issues were registered on Down Detector
Another added: ‘You’re broke @monzo. Online payments continue to plummet. A quick search here and there are loads of others having issues this morning…’
And someone commented: ‘I think it’s time to switch as the @monzo app keeps breaking down.
‘There is virtually no support (despite paying £15 a month!!) It had a good run but now they have shut it down completely.’
A Monzo spokesperson confirmed to MailOnline that the incident has now been resolved.
The company said the outage was caused by a “technical issue” and that it had switched to a backup system so that 99.9 percent of payments could still be processed.
All customers have now been returned to the normal system.