HP discontinues its online-only printer lineup – user response forces massive rethink
HP has apparently been forced to discontinue production of its e-series LaserJet printers due to widespread consumer dissatisfaction.
German media channel DruckerChannel reported growing frustration among users who are forced to maintain a constant internet connection and use Original HP ink and toner for the HP+ program, while cheaper and more accessible third-party alternatives are prohibited.
The LaserJet e-series models, recognizable by the suffix ‘e’ in the model name, now appear to have been discontinued.
HP LaserJet e-series dropped
HP+, which the company markets as a “free upgrade” that unlocks “advanced features, automatic updates, enhanced security and more” on qualifying internet-connected printers, requires an “HP account, internet connection, and use of Original HP ink for the life of the printer.”
Printer channel reports that the following HP+ printers are no longer available, but that the standard models are still available for purchase:
- HP Laserjet M110we, M209dwe
- HP Laserjet MFP M140we, M234sdne, M234sdwe
- HP Laserjet Pro 3002dwe, 4002dne, 4002dwe
- HP Laserjet Pro MFP 3102fdwe, 4102dwe, 4102fdwe
Despite the change in strategy, existing e-series printers will continue to function as purchased. However, they will not receive firmware updates to relax the restrictions imposed by HP.
An HP representative told the German media outlet (translated into English via Google Translate):
“Since the introduction of HP+, our smart, connected printing system has been embraced by customers who value the convenience, comprehensive warranty and solutions. We know that some customers in IT-managed office environments cannot meet the cloud connectivity requirements of HP+.
“To provide our customers with an exceptional printing experience in all office environments, we will no longer offer LaserJet series products with HP+. We plan to extend proven solutions like Print from Anywhere and Smart Security to select new HP LaserJet devices. HP+ customers who are satisfied with their devices and service can continue to use their devices as before, so there is no need to make any adjustments.”