Shock for Firstmac customers as personal details leaked in worrying data breach from popular mortgage lender

Hackers have cracked the servers of a popular mortgage lender and gained access to its customers’ personal information.

Firstmac, an Australian non-bank mortgage lender, sent a series of emails to customers this week warning them that their data may have been breached.

Information accessed by hackers included bank accounts, passport numbers, addresses, phone numbers and driver’s license details.

It is not known how many customers were affected by the breach, which Firstmac said did not impact the company’s business operations or system security.

The hack was first disclosed on Thursday when Cyberdaily.au reported that the stolen customer information was leaked online before Firstmac launched an “urgent” investigation.

The attack was first reported on Thursday by Cyberdaily.au, which said hackers leaked the data online after Firstmac failed to fulfill their ransom demand.

Brisbane-based Firstmac said the “cyber incident” was caused by a third party gaining access to its IT system.

“As soon as we became aware of the incident, we took steps to immediately secure our system. We have also engaged cybersecurity experts to assist in our investigation,” the email said.

‘We already have robust security processes in place for any changes to account access, which may require you to confirm your identity using biometrics and/or two-factor authentication.

‘We are committed to protecting the personal information of all our customers and would like to sincerely apologize for any concerns this incident may have caused you.’

Cyberdaily.au reported that the information was published online then Firstmac missed the deadline for the hacker’s ransom.

Daily Mail Australia has contacted Firstmac for comment.

Firstmac has now launched an ‘urgent’ investigation and has assured customers that business operations will remain uninterrupted