WellSpan Health Expands AI-Powered Clinical Documentation Applications at Scale
Nuance announced Wednesday that York, Pennsylvania-based WellSpan Health and more than 60 other healthcare organizations are deploying DAX Copilot embedded in Epic electronic health records.
WHY IT MATTERS
DAX Copilot is the only fully embedded environmental documentation tool currently operational within Epic’s electronic health records and is used by more than 55 healthcare organizations, Nuance said in the announcement.
According to the company, WellSpan first piloted Nuance’s automated clinical documentation tools in 2020 to reduce administrative workloads that lead to physician burnout. Then, three years ago, the healthcare system extensive Nuance Dax to primary care and a number of specialties.
Nuance noted in the statement that WellSpan conducted a satisfaction survey that found that 94% of physicians using DAX reported that it improved the quality of patient-physician interactions, and 85% said a reduced documentation workload helped them achieve a better balance between work and private life.
“With DAX Copilot, we are building on our continued success with DAX and the trust Nuance has consistently earned over time by giving our physicians additional advanced tools to reduce administrative burdens and shorten the time it takes to complete documentation, enhance their ability to deliver high-quality personalized care and expand access to care,” said Dr. Hal Baker, WellSpan’s Chief Digital Information Officer, said in a statement
“Patients also appreciate the benefits of DAX Copilot because they know they have their doctor’s full and undivided attention during their visits,” he said.
THE BIG TREND
Epic initially announced about six years ago that it would integrate Nuance’s AI-powered voice and language virtual assistant to streamline clinical workflows.
In June 2023, Epic and Nuance expanded integration to include GPT4-powered environment documentation.
“This collaboration allows our physicians to focus more fully on the care and treatment of their patients, while the AI works behind the scenes to document the encounter, allowing people and technology to do what they do best without delay,” said Baker. time.
Since then, DAX Copilot has been further embedded into Epic.
Last October, WellSpan’s chief information and digital officer described how the health system’s Epic-connected telehealth platform delivered clinical and operational ROI.
ON THE RECORD
“We have long recognized the central importance of the quality of every patient’s experience in every interaction with our health care system and especially with their primary care and other health care providers,” Baker said in today’s announcement.
“WellSpan Health’s deployment of DAX Copilot, embedded in Epic, furthers its long-standing commitment to providing its physicians with solutions to deliver top quality care and excellent patient experiences,” said Robert Dahdah, corporate vice president, partner and sales, of Microsoft Health and Life Sciences.
“It also builds on WellSpan’s mission to improve health through exceptional care for all, providing physicians with innovations that allow them to devote their full time and attention to providing the best patient care. That’s why they all went to medical school,” he said. .
Andrea Fox is editor-in-chief of Healthcare IT News.
Email: afox@himss.org
Healthcare IT News is a HIMSS Media publication.