Sensitize airport staff to inform passengers about delays: DGCA for airlines

Appropriate sensitization should also be done among the airline staff at the airports to appropriately communicate with the passengers and continuously guide and inform them about flight delays, a press release said.

Aviation watchdog DGCA on Monday asked airlines to publish accurate real-time information on flight delays and sensitize staff at airports to appropriately communicate with passengers amid fog-related disruptions at airports.

Against the backdrop of a significant number of flights being delayed and canceled and passengers going through tough times, the regulator has come up with a set of Standard Operating Procedures (SOPs).

The Directorate General of Civil Aviation (DGCA) said airlines must publish accurate real-time information about delays in their flights.

According to a press release, there should also be appropriate sensitization among the airline staff at the airports to appropriately communicate with the passengers and continuously guide and inform them about flight delays.

“In view of the prevailing fog season and adverse weather conditions, airlines may, with sufficient notice, cancel flights expected to be delayed or consequently postponed for more than three hours due to such conditions, in order to avoid airport congestion. airport and reduce inconvenience to passengers,” DGCA said.

The SOPs have been issued in view of the “fog-induced disruptions and adverse weather conditions at various airports, including Delhi airport, causing delays, cancellations and inconvenience to passengers,” an official press release said.

They have been issued hours after Civil Aviation Minister Jyotiraditya Scindia said all stakeholders are working round the clock to minimize fog-related disruptions in flight operations.

First print: January 15, 2024 | 8:31 PM IST