HSBC is DOWN: Banking app crashes for thousands of frustrated users across the UK

It’s one of the most popular banking apps around the world, but the HSBC app appears to have stopped working this morning.

According to Down Detector, the problems began at around 08:49 GMT, and are affecting users across Britain.

MailOnline tried to access the application, and received an error message that read: “Service unavailable”. This service is temporarily unavailable. Please try again later.’

HSBC has now acknowledged the outage and says it is “urgently investigating”.

“We understand that some customers are having trouble accessing banking services as usual at this time. We are investigating this matter as a matter of urgency and will share an update as soon as possible,” X (formerly Twitter) posted.

To date, more than 4,077 issues have been registered with Down Detector. Of those who reported problems, 64 percent said they were having problems with mobile banking, while 21 percent said they were struggling with online banking.

HSBC has now acknowledged the outage and says it is “urgently investigating”. “We understand that some customers are having trouble accessing banking services as usual at this time. We are investigating this matter as a matter of urgency and will share an update as soon as possible,” X posted on Twitter (formerly Twitter).

HSBC has around 14.8 million customers across the UK, although it remains unclear how many customers use its mobile banking app.

To date, more than 4,077 issues have been registered with Down Detector.

Of those who reported problems, 64% said they were having problems with mobile banking, while 21% said they were struggling with online banking.

Meanwhile, the remaining 15% said they were having problems logging in via mobile phone.

Many frustrated users took to X to discuss the outage.

Many have pointed out the fact that this happens on Black Friday, as well as payday for some.

In response to HSBC’s tweet about the issue, one user wrote: “Oh dear, Black Friday, of all days!”

MailOnline tried to access the application, and received an error message that read: “Service unavailable”. This service is temporarily unavailable. Please try again later’

Many frustrated users took to X to discuss the outage. Many have pointed out the fact that this happens on BlackFriday, as well as payday for many

In response to HSBC’s tweet about the issue, one user wrote: “Oh dear, Black Friday, of all days!”

Several users pointed to the fact that the outage occurred on payday, with one saying he had “bills that needed paying.”

Another added: “Help!” HSBC app is down. On payday too. I have bills to pay!!!’

One vented: “Payday for many, plus Black Friday, and HSBC decide there will be an outage to their mobile app and online banking.” I did well!’

Down Detector gets network status updates from various sources including social media and reports submitted to its website.

The website’s “heat map” of user-submitted issue reports showed that affected customers were mostly in London and Cardiff, although there were reports across the country.

Down Detector gets network status updates from various sources including social media and reports submitted to its website. The website’s “heat map” of user-submitted issue reports showed that affected customers were mostly in London and Cardiff, although there were reports across the country.