‘Rude’ Frontier Airlines Employee SHELLS At Customers To ‘Hurry Up’ At The Gate In Viral Video
An impatient Frontier Airlines employee has gone viral after she was caught yelling at passengers to “hurry up” at the gate for a flight from Denver to Virginia.
The woman, who was not identified, appeared stressed and scratched her head while barking orders at Denver International Airport, seemingly to avoid flight delays.
“Next guest please… we have to close the doors, we’re already late,” you can hear her scream in the video, which has garnered more than 2.4 million views, nearly 30,000 likes and more than 3,100 comments on Instagram. .
Many of the travelers line up—some in a frenzied state, others agitated—while the woman stands behind a makeshift table, dressed in what looks more like a bathrobe than an airplane uniform.
The clip received mixed reactions, with some sympathizing with the pressurized employee, while others criticized her for her questionable customer service.
The woman, who was not identified, appeared to be scratching her head in a hurry as she barked orders: “Next guest please… we’ll have to close the doors, we’re already too late.”
“You don’t have to,” she told a male passenger, banging her fist on the table. Let’s go…let’s go…I have to close these doors…I’m already two minutes late’
Bonnie Rushing posted the video of the June 4 ordeal. The post received more than 2.4 million views, nearly 30,000 likes and more than 3,100 comments. The video was also reposted on Twitter and TikTok
“You don’t have to,” she appears to scold a male passenger as she taps vigorously on the machine that scans the passengers’ boarding passes. “Let’s go…let’s go…I have to close these doors…I’m already two minutes late.”
Then she says out loud, as a woman tries to board the plane with her young son, “What are they going to do with this passenger and her doghouse?”
A woman identified as Bonnie Rushing posted the video to her social media account on June 4 with the comment, “Frontier Airlines always goes above and beyond to provide first class service,” she wrote.
“But seriously, what is this????…people just trying to swing the plane without getting PTSD.”
Some of the comments were funny, others seemed furious.
“If the bus lady gets a job with the airline,” someone joked.
Another said, “The cafeteria lady who works in the summer.”
“Wow, absolutely abhorrent standard of service,” said another.
“It is truly astounding my blatant and abhorrent behavior from someone who is supposed to be a service professional. Please blow this up and send this to news agencies and spirit!’
A former airline manager who ranted after watching the video, beyond her assessment of the situation.
“I’m stunned that anyone thinks this is acceptable! As stressful as it is to get that plane pushed back on time, it is also more than stressful for the passengers, who are nervous fliers!” she wrote.
The viral video was shared on Instagram, where it has been viewed more than 2.4 million times
“Obviously there’s a line waiting to board the plane, so it’s up to the flight crew why they didn’t board the plane (whether or not under their control) in time. If the plane falls behind for any reason other than waiting for a passenger who can’t finish their beer fast enough… it’s up to you as the gate staff to get them on board as quickly and efficiently as possible, without making the situation stressful . For the guest and for yourself!
“And if your upper management is coming at you for being a few minutes behind and basically enforcing this behavior so you don’t get in trouble at the back end, then your upper management needs to be re-evaluated!
‘BIG TIME! THIS, right here, unnecessarily high stress is how MAJOR GSC errors happen. If the passengers were not at the gate when boarding, it is their fault. I’m sorry sir or mom, but the plane doors closed 2 minutes ago.
“With the continuous line of people passing by, and it’s not just one or two guests, I feel like something else was causing the late boarding.
“You don’t catch someone behaving like this in front of some late passengers – this lady was acting erratically prior to this video, otherwise (the person taking the shot) would never have thought to pull out her phone and stop the interaction record.
“Don’t get me wrong – being a gate agent is VERY stressful, especially when you have to deal with all the different passenger dynamics – but this here is unacceptable.”
A stock image of a Frontier aircraft on the runway at Denver International Airport
Others didn’t mind the unique customer service they witnessed – and some even showed some empathy.
“All I see is a woman who is most likely burdened with work, family or work-related problems, or maybe all three at the same time. I feel sorry for her. I hope she’s okay,’ someone said.
“Looks like she’s doing well for me. I like her,” one person wrote.