Ebay down: Thousands of frustrated users around the world are reporting problems accessing the auction site
eBay down: Thousands of frustrated users around the world are reporting problems accessing the auction site
- The e-commerce site said there was a site-wide issue that is being resolved
- More than 2,000 users worldwide complained about search and listing issues
- Angry sellers said site and app outages negatively impacted their sales
Thousands of eBay users are experiencing major technical issues with the auction website this morning.
According to down detectorwhich tracks website outages, more than 2,000 users worldwide have reported problems searching for items and logging into their accounts.
A company representative on Twitter confirmed that the issues are affecting “most eBay members.”
Sellers are complaining that their store is not displaying listings and is incorrectly displaying their products as sold out.
“eBay is killing our sales and owes us damages,” one frustrated seller wrote online.
Users reported issues with shipping, searching for items, and logging into accounts
eBay sellers took to the Internet in droves to share their frustration with outages that they say are affecting sales
According to DownDetector, 76 percent of outage reports come from the company’s website, while 22 percent come from the app.
In response to customer complaints on Twitter, the company’s @AskEbay account confirmed that “this is an emerging site-wide issue that IT is aware of.” It added that it is “aware of an issue with search results not showing up.”
Commenting on another customer, the account said: ‘I’m afraid we don’t have an estimated time frame when this will be resolved, but as this affects all of our eBay members we have this on a top priority list. resolved, so we are confident that it will be resolved soon.”
The company has not provided a reason for the outage.
eBay users are rushing to social media to demand answers, with some claiming the technical issues are affecting their ability to sell and ship items.
My store is showing no listings and saying “we’re sold out.” I can’t even edit the store,” said one user on DownDetector’s reporting page.
“NONE of my 780 listings show up in my Ebay store view,” another seller wrote, while another complained that bulk shipping wasn’t working: “Can’t get it to provide the shipping labels for the 12 items on my bulk shipping page.”
Shoppers also expressed their frustration over the problems with the e-commerce site.
‘What is happening? Have you been hacked? Nothing works on app or website. Watchlists disappeared and search is not working,” one user wrote on Twitter.
“eBay is such a joke, I feel sorry for sellers who have auctions that end when the app crashes for 3-4 hours and no one can bid on the item, causing it to sell for a fraction of what they expected,” one commented. other on.
For most casual sellers, it’s free to list their items on the auction site, but if you list more than 250 items per month, you pay a $0.35 listing fee per listing.
But when an item sells, eBay withholds a portion of the sale — usually 13.25 percent, plus $0.30 per order.
More to follow.