Sky Mobile is DOWN: Service crashes leaving thousands of Brits unable to make or receive phone calls

By William On May 16, 2023

Sky Mobile is DOWN: Service crashes leaving thousands of Brits unable to make or receive calls

According to Down Detector, the problems started around 13:37 BST
Sky says it is aware of the outage and is investigating the problem

By Shivali Best for Mailonline

published: 16:13 BST, 16 May 2023 | Updated: 16:23 BST, 16 May 2023

It’s one of the most popular networks in the UK, but it looks like Sky Mobile is having problems this afternoon.

According to Down Detector, the problems started around 13:37 BST and are affecting users across the country.

“We are aware that some Sky Mobile customers are currently experiencing issues with making and receiving calls,” Sky tweeted.

“We are investigating the issue and apologize for any inconvenience.”

To date, over 1,945 issues have been registered on Down Detector, with most reports coming from London, Edinburgh, Leeds, Glasgow, Birmingham, Motherwell, Manchester, Bristol and Leicester.

It’s one of the most popular networks in the UK, but it looks like Sky Mobile is having problems this afternoon

More than 1,945 issues have been registered on Down Detector so far. Of those who reported problems, 72 percent said it was with their phone, 26 percent with the internet, and 1 percent with television

Of those who reported problems, 72 percent said it was with their phone, 26 percent with the internet, and 1 percent with television.

Several frustrated users have taken to Twitter to discuss the outage.

‘What’s happening please? I have missed calls from my little ones school about being unwell. They had to call my elderly mother almost 40 miles away. Luckily we were still able to FaceTime,” one user wrote.

‘What is the estimated time of arrival for the repair please? I have important calls all day and as a new customer this is definitely not the service I expect,” added another.

“We are aware that some Sky Mobile customers are currently experiencing issues with making and receiving calls,” Sky tweeted. “We are investigating the issue and apologize for any inconvenience caused”

And someone commented, “Not really great, when I’m desperately trying to get hold of people when I’m on the road.” I assume there will be some kind of compensation for the inconvenience caused.’

The outage comes just a month after Vodafone suffered a seven-hour outage that left thousands unable to access the internet.

Hotspots were in London, Manchester, Birmingham and Cardiff, although social media users in other locations also complained of problems.

A spokesman for Vodafone said: ‘We have now resolved the issue which today affects just over 1% of our home broadband customers.

“Customers should already see their connectivity returning. We sincerely apologize for the inconvenience to anyone affected today and can confirm that this was an isolated incident.”

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Source: Which?