Qantas Sydney longue slammed by travel TikToker and YouTuber Kale
Qantas flyer blasts ‘disappointing’ business class lounge experience: ‘It’s like a budget hotel’
- Travel vlogger says Qantas lounge is substandard
- Says the shower suites are ‘old and dirty’
A Qantas frequent flyer has shared a scathing video of his ‘disappointing’ business class lounge experience.
TikTok and YouTube creator @pointyendsecrets – aka Kale – promises he will “uncover all the secrets so you can drink champagne in the front of the plane for the price of the seats in the back.”
An audio engineer and international tour manager for metal bands, he started the account last month but said he’s well equipped to share the secrets after traveling extensively for work.
In a TikTok video watched by 14.5K people, Kale gives a tour of the Qantas Business Lounge at Sydney Airport, which he described as ‘disappointing’.
The range of food and drink in the buffet was comparable to that of other lounges he had visited.
A travel vlogger has revealed that he was not impressed with the Qantas business class lounge
However, he said the bar was set up like a “budget hotel” with self-service bottles of wine and glasses on display.
He then went to the bathrooms which he said looked like something from a ‘mall’ with toilet cubicles along the wall.
The private shower suites, complete with toilet, sink and a floor-to-ceiling mirror, all behind closed doors, were also not to his taste, describing them as ‘old and dirty’.
Another sore point for the TikToker was the lack of hot meal options for vegetarians, which he described as “unacceptable.”
People piled on the comments to add their own criticism of the lounge.
“I agree, the lounge is tired and needs a refurbishment,” one wrote.
“OMG that glass is filthy,” said another.
“The last time I traveled on business with QF, someone else’s crusty old napkins were lying along the side of my chair.”
“With their business class prices, they’re better off serving some Dom in the lounge instead of $10 cheap sparkling wine,” said a third.
One person suggested the airline could “learn” from international competitors such as Qatar and Emirates.
Meanwhile, some people were less than impressed with the review which they felt was a bit rich considering the price of lounge access.
TikTok and YouTube creator @pointyendsecrets – aka Kale – was not impressed by the window cleaning
‘[First] world problems mate. No one cares,” they wrote.
The review comes as Qantas dodges a slew of criticism from delays over flight cancellations, flight delays, lost luggage and overall reduced quality of service compared to the flag carrier’s previously scintillating reputation.
The airline last month announced its largest investment in the Qantas lounge network in more than a decade.
“Getting back to profit means we can make long-term investments for our customers again,” said Qantas CEO Alan Joyce.
‘It started with the large aircraft order we announced last year and now we are building on that with a major investment in our lounges.’
The $100 million investment includes a full refurbishment and expansion of the International Business Lounge at Sydney Airport and an updated and expanded International Business Lounge in Melbourne
New lounges will also be built in Hobart and Broome.