Royal Caribbean Cruise customer cries after staff lost luggage on cruise from Sydney, NSW

A broken-down cruise passenger had to wear the same clothes for 11 days after staff lost her suitcase.

Australian grandmother Cheryl Stuchbery said she and her husband, John, traveled from Sydney to New Zealand aboard a Royal Caribbean ship.

However, what should have been an exciting vacation quickly turned into chaos when the crew told Mrs. Stuchbery that they couldn’t find her luggage.

The couple thought at first that Mrs. Stuchbery’s bag must have been stolen, but were furious when they learned that the crew had lost it and had been on board for the entire journey.

Ms Stuchbery said the accident ruined her holiday and burst into tears when she spoke out about the blunder.

‘I was very depressed. I was in tears a lot then,” she said A current situation.

The staff offered to wash Cheryl’s outfit every morning, but the process took three hours, meaning she was locked in her cabin.

“They (would) give Cheryl a t-shirt and a robe, so for the first three hours a day we sit in the room waiting for the clothes to come back,” Mr Stuchbery said.

Ms. Stuchbery said staff would wash her clothes every day while she was on the ship (pictured, the only clothes she had on board)

“Cheryl ended up wearing my underpants because my clothes were there.”

Mrs Stuchbery’s lack of clothing also meant she missed the ship’s Milford Sound mountain stop because it was ‘cold and damp’.

Her bag was found the day after the boat docked in Sydney.

Royal Caribbean said it provided the couple with onboard credit to help them purchase supplies, specialty dinners and documentation for their travel insurance.

Mr. and Mrs. Stuchbery, however, believe that the cruise line is trying to brush aside their complaints.

‘It’s disgraceful. It’s like they want us to leave if we don’t accept their lowest offer. I am very angry,’ Mrs Stuchbery said.

Daily Mail Australia has contacted Royal Caribbean Cruises for comment.