Shoppers are furious about a ‘drastic’ new change at Coles: ‘It’s so awkward’

Shoppers are outraged by Coles changing his shopping baskets.

The supermarket recently announced that they had replaced their regular supermarket baskets with another ‘sustainable’ option.

But thousands complain that the new baskets – which are made from 100 percent recycled plastic – are “awful to carry, big and clumsy.”

The new baskets are larger, have only one handle and are made entirely from recycled milk bottles.

“Coles needs to tell me why they fixed something that isn’t broken,” one woman said. “It’s constantly knocking against my leg.”

Coles has replaced his beloved red-handle baskets with a new eco-friendly model (pictured), but customers have complained it’s “awful to carry, big and clumsy”

Each new Coles basket saves the equivalent of eighteen two liter milk bottles from the landfill.

The new feature was introduced as part of Coles’ mission to become “Australia’s most sustainable supermarket”.

But the woman revealed that the basket was extremely uncomfortable and cumbersome.

“This is the most awkward thing to wear,” she said.

Several other people have also expressed their displeasure with the change.

“Hi Coles, I’m just popping in to say I hate (and that’s a word I don’t use often) your new red baskets,” said one customer.

The mother revealed that her bone problems are exacerbated by the design of the basket.

“Seriously, just one handle on them? I have to hold it over my arm like a lot of people do, I can’t hold the basket with my hands and fingers because of osteoarthritis,” she said.

“Everything in it goes to one side because of gravity, that’s why it’s impossible to carry and the basket leans further out and as you walk down the aisles you have to be careful not to bump into anyone or disrupt the final displays.”

Many customers say they prefer the old basket (pictured) which they said was easier to carry and more “ergonomic” (stock image)

“As a Coles employee and a shopper, I loathe the new baskets.”

“The new design is just awful, has anyone on the team looked at ergonomics?”

The old baskets were a beloved staple – one customer even had a picture of them tattooed

“They’re horrible to wear, big, clunky and now the fullest part sticks out of your body while you’re wearing it, causing problems maneuvering around the store.” WTF was the design team thinking?’

However, not everyone thought the complaints were justified.

One woman suggested that unhappy customers “use a trolley” instead.

But many were convinced that the urge to use trolleys would mean buying more food than they came for.

A Coles spokesperson told FEMAIL the reasoning behind the introduction of the new baskets.

“Our sustainability baskets are made in Australia from 100 per cent recycled milk bottles, saving the equivalent of eighteen two-litre milk bottles from landfill for every basket made,” they told Daily Mail Australia.

“The baskets have been thoroughly tested and have been largely well received, with some customers describing them as a stronger and more durable option.”

“Our Sustainability Baskets are an example of our Together to Zero waste ambitions and proof of our commitment to working with industrial partners to find sustainable solutions and move towards a circular economy.”